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Maniphest T226860

2FA removal request for User:Angelo.romano
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Description

Hi T&S, one of our admins (User:Angelo.romano) says their 2FA device is gone and they have consumed all of their scratch codes. No account verification has been done by us, please contact them for any possible next steps.

Discussion link: https://en.wikipedia.org/w/index.php?title=Help_talk:Two-factor_authentication&oldid=903915229#How_to_re-enable_2FA_codes

Event Timeline

Xaosflux created this task.Jun 28 2019, 7:14 PM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptJun 28 2019, 7:14 PM
Xaosflux added a comment.Jun 28 2019, 7:16 PM

Note, user reports they were unable to create this tickets as phab was prompting for logon (with aforementioned 2FA...)

Aklapper added a comment.Jun 28 2019, 7:55 PM

Could the affected user please send an email (to ca at wikimedia dot org) from their registered email address of their wiki account, in order to confirm? Please also make them include the URL of this ticket in your email. Thanks!

jrbs closed this task as Resolved.Jul 1 2019, 7:54 PM
jrbs assigned this task to sguebo_WMF.
jrbs moved this task from Backlog to Support on the Trust-and-Safety board.
jrbs added subscribers: sguebo_WMF, jrbs.

Resolved by @sguebo_WMF through email.

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