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Maniphest T295416

upgrade/replace VRTS (formerly OTRS) buster to bullseye
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Description

Let's try upgrading the current "otrs1001.eqiad.wmnet" to bullseye.

Also while doing that the name of the machine and the puppet module should change from OTRS to VRTS but that is T293942.

So this one here is about:

  • requesting and creating a new machine, vrts1001 (or otrs1002 or vrts1002, heh)
  • installing bullseye on that
  • applying the puppet role and checking what goes wrong
  • fix what goes wrong or have clarity what is missing
  • some magic to import data if needed
  • eventually switch production from old to new instance

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Event Timeline

Dzahn created this task.Nov 9 2021, 10:46 PM
Dzahn updated the task description. (Show Details)

This way it can take its time and won't touch existing production and we can also use it a little bit as an example project.

Dzahn added a project: serviceops.Nov 9 2021, 10:50 PM
Dzahn added a project: Znuny.
akosiaris awarded a token.Nov 10 2021, 2:31 PM
akosiaris added a comment.Nov 10 2021, 2:36 PM

+1 on the general concept and actions. Some more information on the

some magic to import data if needed part:

Not really much is actually needed. Up to now, we purposefully keep data in the database and not the file system of the host. The only thing that will probably be needed is a single file

  • /opt/otrs/Kernel/Config.pm

There was also /opt/otrs/var/log/TicketCounter.log in the past, but that's actually no longer needed anymore.

Dzahn triaged this task as Medium priority.Nov 10 2021, 5:56 PM

Sounds great, thanks for that, Alex.

LSobanski subscribed.Jan 12 2022, 12:46 PM
RhinosF1 subscribed.Jul 14 2022, 9:25 AM
jijiki moved this task from Incoming 🐫 to 🙈🙉🙊Backlog on the serviceops board.Sep 28 2022, 2:20 PM
LSobanski edited projects, added collaboration-services; removed serviceops.Oct 20 2022, 12:34 PM
LSobanski moved this task from Incoming to Backlog on the collaboration-services board.Nov 4 2022, 3:37 PM
LSobanski mentioned this in T327068: Bullseye upgrade for remaining Collab hosts.Jan 16 2023, 1:37 PM
LSobanski added a parent task: T327068: Bullseye upgrade for remaining Collab hosts.Jan 16 2023, 1:39 PM
andrea.denisse subscribed.Mar 21 2023, 3:14 AM
LSobanski assigned this task to Arnoldokoth.May 15 2023, 2:07 PM
LSobanski raised the priority of this task from Medium to High.
LSobanski moved this task from Backlog to Work in Progress on the collaboration-services board.May 15 2023, 3:10 PM
Dzahn mentioned this in T338418: VRTS eqiad replacement.Jun 14 2023, 8:59 PM

In T338418 otrs1001 was replaced by vrts1001 in production today. Details are over there. This means we how have a bullseye VRTS machine in both eqiad and codfw and the production one is bullseye as well.

Jelto awarded a token.Jun 15 2023, 7:06 AM
Arnoldokoth closed subtask T338418: VRTS eqiad replacement as Resolved.Jun 15 2023, 3:27 PM
jeremyb-phone renamed this task from upgrade/replace VRTS (formerly ORTS) buster to bullseye to upgrade/replace VRTS (formerly OTRS) buster to bullseye.Jun 15 2023, 4:47 PM
Arnoldokoth closed subtask T339253: Decom otrs1001 as Resolved.Jun 20 2023, 1:15 PM
Arnoldokoth closed this task as Resolved.Jun 20 2023, 1:18 PM
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