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Maniphest T293942

refactor OTRS role/module/cumin aliases
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Description

the entire OTRS puppet role, module, cumin aliases and everything else in the puppet repo (maybe except the host name) should
be renamed from OTRS to VRTS

also see T280392

please consider this stalled for the moment though.

Details

SubjectRepoBranchLines +/-
vrts: rename cleanup cache serviceoperations/puppetproduction+2 -2
prometheus:ops: rename otrs references to vrtsoperations/puppetproduction+4 -4
mx: rename OTRS database related variablesoperations/puppetproduction+7 -7
vrts: rename ferm services from otrs to vrtsoperations/puppetproduction+2 -2
vrts: rename TicketExport2Mbox fileoperations/puppetproduction+1 -1
vrts: fix type in timer nameoperations/puppetproduction+1 -1
vrts: rename systemd timer to train spamassassinoperations/puppetproduction+2 -2
vrts: delete idle_agent_reportoperations/puppetproduction+0 -279
sre: update renamed otrs role to vrtsoperations/puppetproduction+2 -2
vrts: rename daemon resource and template from otrs to vrtsoperations/puppetproduction+2 -2
vrts: rename exim4 templates from otrs to vrtsoperations/puppetproduction+2 -2
vrts: adjust tests files to renamed role classoperations/puppetproduction+3 -3
vrts: rename module files and classesoperations/puppetproduction+23 -23
vrts: rename mail module class variablesoperations/puppetproduction+17 -17
otrs: rename module variablesoperations/puppetproduction+34 -34
Remove obsolete otrs.yaml hiera.labs/privatemaster+0 -2
vrts: rename module class variablesoperations/puppetproduction+31 -31
vrts: rename profile variablesoperations/puppetproduction+10 -10
otrs: rename profile to vrtsoperations/puppetproduction+20 -20
otrs: rename hieradatalabs/privatemaster+2 -2
Also rename otrs Cumin alias to vrtsoperations/puppetproduction+2 -2
cumin: rename OTRS alias to VRTS after role renameoperations/puppetproduction+2 -2
OTRS: rename role class to VRTSoperations/puppetproduction+14 -14
otrs: create new vrts hieradatalabs/privatemaster+2 -0
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Event Timeline

Dzahn created this task.Oct 20 2021, 9:53 PM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptOct 20 2021, 9:53 PM
Dzahn changed the task status from Open to Stalled.Oct 20 2021, 9:54 PM
Dzahn added a parent task: T280392: Migrate Wikimedia away from OTRS software and branding.
Dzahn added a project: serviceops.
Dzahn added a comment.Oct 20 2021, 9:59 PM

please don't upload patches, i want to use this as an example in a kind of workshop

Dzahn changed the task status from Stalled to Open.Oct 29 2021, 4:21 PM
Dzahn reassigned this task from Dzahn to Arnoldokoth.
Dzahn triaged this task as Low priority.
Dzahn added a comment.Oct 29 2021, 7:44 PM

discussed in 1:1 with Arnold

Dzahn mentioned this in T295416: upgrade/replace VRTS (formerly OTRS) buster to bullseye.Nov 9 2021, 10:46 PM
Dzahn added a project: Znuny.Nov 9 2021, 10:50 PM
gerritbot added a comment.Jan 14 2022, 7:24 PM

Change 754020 had a related patch set uploaded (by Dzahn; author: Dzahn):

[operations/puppet@production] OTRS: rename role class to VRTS

https://gerrit.wikimedia.org/r/754020

gerritbot added a project: Patch-For-Review.Jan 14 2022, 7:24 PM
Arnoldokoth renamed this task from rename OTRS role/module/cumin aliases to refactor OTRS role/module/cumin aliases.Jan 14 2022, 7:44 PM
gerritbot added a comment.Jan 19 2022, 6:57 PM

Change 755465 had a related patch set uploaded (by AOkoth; author: AOkoth):

[labs/private@master] otrs: create new vrts hieradata

https://gerrit.wikimedia.org/r/755465

gerritbot added a comment.Jan 19 2022, 6:59 PM

Change 755465 merged by AOkoth:

[labs/private@master] otrs: create new vrts hieradata

https://gerrit.wikimedia.org/r/755465

Arnoldokoth mentioned this in rLPRIa97f0864a0de: otrs: create new vrts hieradata.Jan 19 2022, 6:59 PM
gerritbot added a comment.Jan 19 2022, 7:06 PM

Change 754020 merged by AOkoth:

[operations/puppet@production] OTRS: rename role class to VRTS

https://gerrit.wikimedia.org/r/754020

Maintenance_bot removed a project: Patch-For-Review.Jan 19 2022, 7:11 PM
gerritbot added a comment.Jan 19 2022, 7:31 PM

Change 755473 had a related patch set uploaded (by Dzahn; author: Dzahn):

[operations/puppet@production] cumin: rename OTRS alias to VRTS after role rename

https://gerrit.wikimedia.org/r/755473

gerritbot added a project: Patch-For-Review.Jan 19 2022, 7:31 PM
gerritbot added a comment.Jan 24 2022, 9:23 AM

Change 756529 had a related patch set uploaded (by Muehlenhoff; author: Muehlenhoff):

[operations/puppet@production] Also rename otrs Cumin alias to vrts

https://gerrit.wikimedia.org/r/756529

gerritbot added a comment.Jan 24 2022, 4:41 PM

Change 755473 merged by AOkoth:

[operations/puppet@production] cumin: rename OTRS alias to VRTS after role rename

https://gerrit.wikimedia.org/r/755473

gerritbot added a comment.Jan 24 2022, 4:45 PM

Change 756529 abandoned by Muehlenhoff:

[operations/puppet@production] Also rename otrs Cumin alias to vrts

Reason:

Already fixed in https://gerrit.wikimedia.org/r/c/operations/puppet/+/755473

https://gerrit.wikimedia.org/r/756529

Maintenance_bot removed a project: Patch-For-Review.Jan 24 2022, 5:11 PM
gerritbot added a comment.Jan 26 2022, 8:14 PM

Change 757519 had a related patch set uploaded (by AOkoth; author: AOkoth):

[operations/puppet@production] otrs: rename profile to vrts

https://gerrit.wikimedia.org/r/757519

gerritbot added a project: Patch-For-Review.Jan 26 2022, 8:14 PM
gerritbot added a comment.Jan 27 2022, 4:35 PM

Change 757681 had a related patch set uploaded (by AOkoth; author: AOkoth):

[labs/private@master] otrs: rename hieradata

https://gerrit.wikimedia.org/r/757681

Arnoldokoth moved this task from Incoming 🐫 to Doing 😎 on the serviceops board.Jan 27 2022, 4:59 PM
gerritbot added a comment.Jan 27 2022, 5:08 PM

Change 757681 merged by AOkoth:

[labs/private@master] otrs: rename hieradata

https://gerrit.wikimedia.org/r/757681

Arnoldokoth mentioned this in rLPRI1c5f4da59a71: otrs: rename hieradata.Jan 27 2022, 5:11 PM
gerritbot added a comment.Jan 27 2022, 5:22 PM

Change 757519 merged by AOkoth:

[operations/puppet@production] otrs: rename profile to vrts

https://gerrit.wikimedia.org/r/757519

gerritbot added a comment.Feb 15 2022, 3:57 PM

Change 762845 had a related patch set uploaded (by AOkoth; author: AOkoth):

[operations/puppet@production] vrts: rename profile variables

https://gerrit.wikimedia.org/r/762845

gerritbot added a comment.Feb 15 2022, 7:16 PM

Change 762845 merged by AOkoth:

[operations/puppet@production] vrts: rename profile variables

https://gerrit.wikimedia.org/r/762845

gerritbot added a comment.Feb 15 2022, 7:27 PM

Change 762935 had a related patch set uploaded (by AOkoth; author: AOkoth):

[operations/puppet@production] vrts: rename module class variables

https://gerrit.wikimedia.org/r/762935

gerritbot added a comment.Feb 16 2022, 6:00 PM

Change 762935 merged by AOkoth:

[operations/puppet@production] vrts: rename module class variables

https://gerrit.wikimedia.org/r/762935

gerritbot added a comment.Feb 22 2022, 10:45 AM

Change 764743 had a related patch set uploaded (by Kormat; author: Kormat):

[labs/private@master] Remove obsolete otrs.yaml hiera.

https://gerrit.wikimedia.org/r/764743

gerritbot added a comment.Feb 22 2022, 8:30 PM

Change 764743 merged by Dzahn:

[labs/private@master] Remove obsolete otrs.yaml hiera.

https://gerrit.wikimedia.org/r/764743

• Kormat mentioned this in rLPRI1b84ebbbe21b: Remove obsolete otrs.yaml hiera..Feb 22 2022, 8:31 PM
gerritbot added a comment.Feb 28 2022, 5:09 PM

Change 766815 had a related patch set uploaded (by AOkoth; author: AOkoth):

[operations/puppet@production] otrs: rename module variables

https://gerrit.wikimedia.org/r/766815

gerritbot added a comment.Feb 28 2022, 5:34 PM

Change 766815 merged by AOkoth:

[operations/puppet@production] otrs: rename module variables

https://gerrit.wikimedia.org/r/766815

gerritbot added a comment.Mar 11 2022, 3:59 PM

Change 769998 had a related patch set uploaded (by AOkoth; author: AOkoth):

[operations/puppet@production] vrts: rename mail module class variables

https://gerrit.wikimedia.org/r/769998

gerritbot added a comment.Mar 16 2022, 3:03 PM

Change 769998 merged by AOkoth:

[operations/puppet@production] vrts: rename mail module class variables

https://gerrit.wikimedia.org/r/769998

gerritbot added a comment.Apr 1 2022, 4:44 PM

Change 776237 had a related patch set uploaded (by AOkoth; author: AOkoth):

[operations/puppet@production] vrts: rename module files and classes

https://gerrit.wikimedia.org/r/776237

gerritbot added a comment.Jun 2 2022, 2:24 PM

Change 776237 merged by AOkoth:

[operations/puppet@production] vrts: rename module files and classes

https://gerrit.wikimedia.org/r/776237

gerritbot added a comment.Jun 2 2022, 5:18 PM

Change 802579 had a related patch set uploaded (by Dzahn; author: Dzahn):

[operations/puppet@production] sre: update renamed otrs role to vrts

https://gerrit.wikimedia.org/r/802579

gerritbot added a comment.Jun 2 2022, 5:21 PM

Change 802580 had a related patch set uploaded (by Dzahn; author: Dzahn):

[operations/puppet@production] vrts: adjust tests files to renamed role class

https://gerrit.wikimedia.org/r/802580

gerritbot added a comment.Jun 3 2022, 6:09 PM

Change 802580 merged by Dzahn:

[operations/puppet@production] vrts: adjust tests files to renamed role class

https://gerrit.wikimedia.org/r/802580

gerritbot added a comment.Jun 3 2022, 7:34 PM

Change 802849 had a related patch set uploaded (by Dzahn; author: Dzahn):

[operations/puppet@production] vrts: rename daemon resource and template from otrs to vrts

https://gerrit.wikimedia.org/r/802849

gerritbot added a comment.Jun 3 2022, 7:36 PM

Change 802850 had a related patch set uploaded (by Dzahn; author: Dzahn):

[operations/puppet@production] vrts: rename systemd timer to train spamassassin

https://gerrit.wikimedia.org/r/802850

gerritbot added a comment.Jun 3 2022, 7:39 PM

Change 802851 had a related patch set uploaded (by Dzahn; author: Dzahn):

[operations/puppet@production] vrts: rename exim4 templates from otrs to vrts

https://gerrit.wikimedia.org/r/802851

gerritbot added a comment.Jun 3 2022, 7:44 PM

Change 802852 had a related patch set uploaded (by Dzahn; author: Dzahn):

[operations/puppet@production] vrts: rename TicketExport2Mbox file

https://gerrit.wikimedia.org/r/802852

gerritbot added a comment.Jun 3 2022, 7:47 PM

Change 802853 had a related patch set uploaded (by Dzahn; author: Dzahn):

[operations/puppet@production] vrts: rename ferm services from otrs to vrts

https://gerrit.wikimedia.org/r/802853

gerritbot added a comment.Jun 3 2022, 7:51 PM

Change 802854 had a related patch set uploaded (by Dzahn; author: Dzahn):

[operations/puppet@production] mx: rename OTRS database related variables

https://gerrit.wikimedia.org/r/802854

gerritbot added a comment.Jun 3 2022, 11:53 PM

Change 802876 had a related patch set uploaded (by Dzahn; author: Dzahn):

[operations/puppet@production] vrts: delete idle_agent_report

https://gerrit.wikimedia.org/r/802876

gerritbot added a comment.Jun 6 2022, 9:31 PM

Change 802851 merged by Dzahn:

[operations/puppet@production] vrts: rename exim4 templates from otrs to vrts

https://gerrit.wikimedia.org/r/802851

gerritbot added a comment.Jun 6 2022, 9:35 PM

Change 802849 merged by Dzahn:

[operations/puppet@production] vrts: rename daemon resource and template from otrs to vrts

https://gerrit.wikimedia.org/r/802849

Stashbot added a comment.Jun 6 2022, 9:41 PM

Mentioned in SAL (#wikimedia-operations) [2022-06-06T21:41:19Z] <mutante> otrs1001 - stopped otrs-daemon, started vrts-daemon - after renaming it gerrit:802849 (T293942)

gerritbot added a comment.Jun 8 2022, 6:13 PM

Change 802579 merged by Dzahn:

[operations/puppet@production] sre: update renamed otrs role to vrts

https://gerrit.wikimedia.org/r/802579

gerritbot added a comment.Jun 8 2022, 6:17 PM

Change 802876 merged by Dzahn:

[operations/puppet@production] vrts: delete idle_agent_report

https://gerrit.wikimedia.org/r/802876

gerritbot added a comment.Jun 9 2022, 5:11 PM

Change 802850 merged by Dzahn:

[operations/puppet@production] vrts: rename systemd timer to train spamassassin

https://gerrit.wikimedia.org/r/802850

gerritbot added a comment.Jun 9 2022, 5:22 PM

Change 804397 had a related patch set uploaded (by AOkoth; author: AOkoth):

[operations/puppet@production] vrts: fix type in timer name

https://gerrit.wikimedia.org/r/804397

gerritbot added a comment.Jun 9 2022, 5:23 PM

Change 804397 merged by Dzahn:

[operations/puppet@production] vrts: fix type in timer name

https://gerrit.wikimedia.org/r/804397

gerritbot added a comment.Jun 9 2022, 5:28 PM

Change 804398 had a related patch set uploaded (by AOkoth; author: AOkoth):

[operations/puppet@production] vrts: rename cleanup cache service

https://gerrit.wikimedia.org/r/804398

gerritbot added a comment.Jun 9 2022, 5:34 PM

Change 804398 merged by Dzahn:

[operations/puppet@production] vrts: rename cleanup cache service

https://gerrit.wikimedia.org/r/804398

gerritbot added a comment.Jun 9 2022, 5:40 PM

Change 802852 merged by Dzahn:

[operations/puppet@production] vrts: rename TicketExport2Mbox file

https://gerrit.wikimedia.org/r/802852

gerritbot added a comment.Jun 9 2022, 5:43 PM

Change 802853 merged by Dzahn:

[operations/puppet@production] vrts: rename ferm services from otrs to vrts

https://gerrit.wikimedia.org/r/802853

gerritbot added a comment.Jun 9 2022, 5:57 PM

Change 802854 merged by Dzahn:

[operations/puppet@production] mx: rename OTRS database related variables

https://gerrit.wikimedia.org/r/802854

gerritbot added a comment.Jun 9 2022, 6:13 PM

Change 804416 had a related patch set uploaded (by Dzahn; author: Dzahn):

[operations/puppet@production] prometheus:ops: rename otrs references to vrts

https://gerrit.wikimedia.org/r/804416

gerritbot added a comment.Jun 10 2022, 5:20 PM

Change 804416 merged by Dzahn:

[operations/puppet@production] prometheus:ops: rename otrs references to vrts

https://gerrit.wikimedia.org/r/804416

Dzahn added a comment.Jun 10 2022, 5:23 PM

@Arnoldokoth The last change we had uploaded in our meeting the other day is now merged. I would say we can call this resolved and close the ticket (but also create a new one for migration to bullseye sometime in the future.. which mentions that we should ._then_ also do the remaining rename of:

  • installation path moved from /opt/otrs
  • user that runs it changed from otrs

That would basically cover everything except the database name.. which we are not planning to change.

Arnoldokoth added a comment.Jun 13 2022, 2:39 PM

@Dzahn Yeah, sure. Let me close this now. Thanks.

Arnoldokoth closed this task as Resolved.Jun 13 2022, 2:39 PM
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