I resolved this on my phone so feel free to close this issue, though whatever bug caused this probably still exists and it was frustrating trying to find the specific solution. If this happens frequently perhaps more troubleshooting info could be added to this MediaWiki page?
Steps to reproduce
- Create a saved article list in the Wikipedia app (Android, Pixel 7a)
- Activate "save all for offline" or save individual articles
- Turn off wifi/mobile data or start airplane mode
- Tap on a saved article to open
App listed 926.34 MB of storage used for saved articles and app storage is 1 GB, so the articles were seemingly being downloaded.
Expected results
Article is readable when offline
Actual results
App attempts to use internet and fails to load article (screenshot)
Environments observed
App version: 2.7.50447-r-2023-06-28
Android OS versions: 13
Device model: Pixel 7a
Device language: English
Solution
- Not solution: restart phone
- Not solution: articles removed from offline storage and re-added
- Not solution: uninstall and reinstall app (was surprised this one didn't work!)
- Solution: in the app info under storage, delete all user data. Then in the app reactivate "save all for offline."