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Comm Error: Backplane 0 on cloudelastic1008
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Description

Hello DC Ops,

I've attempted to reimage this server for the parent task, but the console goes black a few seconds after a reboot. Looking at the DRAC Web UI, I can see the error "The System Configuration Check operation resulted in the following issue: Comm Error: Backplane 0.".

Are you able to take a look at this host? Hit me up on IRC (inflatador) if you need any more information.

Thanks

~B

Event Timeline

In case it helps, we saw the same hardware error recently on a server in codfw. T355830#9517443

@Jhancock.wm was able to fix it on that occasion by re-seating the backplane and giving it a stern talking-to, I believe. :-)

Gehel triaged this task as High priority.Feb 9 2024, 1:37 PM

Worked with @bking on this. Verified it was okay to power down. Reseated the cable for the backplane and gave it a very stern talking-to :)

Verified that it wasn't having the iDRAC errors. Closing ticket.