When clicking "plain format" on certain tickets (such as https://ticket.wikimedia.org/otrs/index.pl?Action=AgentTicketZoom&TicketNumber=2015020910006071), an error pops up stating "Error Message: Can't read plain article! Maybe there is no plain email in backend! "
First reported approximately 10 days ago, approximately 1 dozen tickets are known to be affected (though it's not that common to need to check the plain format of an email so this may be a low reflection of the actual number of tickets).
Error details as follows:
Backend ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Tue Feb 10 01:52:40 2015 Message: No plain article (article id 9635260) in database! RemoteAddress: 69.47.113.56 RequestURI: /otrs/index.pl?Action=AgentTicketPlain;TicketID=8123662;ArticleID=9635260 Traceback (31465): Module: Kernel::System::Ticket::ArticleStorageDB::ArticlePlain (OTRS 3.2.14) Line: 341 Module: Kernel::Modules::AgentTicketPlain::Run (OTRS 3.2.14) Line: 61 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.14) Line: 863 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31