I've put together a version of a survey we can show to our users, you can try it out here: https://wikimedia.qualtrics.com/jfe3/preview/SV_eLmmEQA9600f8zP
This is still a work in progress. Would love to hear @Deskana's thoughts. The design is awful, mostly because Qualtrics is awful with design, but I am trying to make it better.
Also, I put together a deck to document my thoughts about user feedback tools, its a survey of our competitors, and how the foundation has done this in the past. Check it out here: https://docs.google.com/a/wikimedia.org/presentation/d/1SDOy2u63nLoDjP8eA89MfNY2W-CWPicLG7k_VLzlq0M/edit?usp=sharing
@MSyed Here's some notes:
- The design of it is better than most surveys I've ever filled in online, which tend to be pretty awful.
- The generic set of questions that are at the end of every option are nice, and will help us calibrate how people think about our search.
- I worry that these questions might significantly drop the number of people filling in the survey though, as it is a third screen of questions and we want to keep the flow simple. Perhaps we should test that.
- The "Tell us more about your experience with Wikipedia" question is a little too unguided. We should be more specific. What are we hoping that users will enter into this box?
On the initial questions:
- We should explicitly include some kind of "I couldn't find what I was looking for" option in the first screen. It should probably be the top option in that screen!
- If this is intended to just be for search, "I found a bug" should be "I found a bug in search" to guide users more.