@Lars please delay to a future maintenance week! Thank you

From Ramon: So, technically, feels like we could use DC to hide the give less button if the donor LNA/HNA is less than X amount.
That being said, it also feels like it will be easier to maintain for us if we have a specific single flag we can rely on. Especially if, down the road, new segmentation logic affects the rules to show/hide the give less appeals.

@Lars I'm chatting with Content and Email teams about this, and it seems like not a priority for now. Content is trying to move away from Give Less appeals, and I believe if we must, we can use dynamic content to address this issue.

hi @Lars , I think I might need more context about this! Is this something to do with "Give Less"?

@Lars that doesn't fully work, if we want to target people based on how long they have lapsed.

Tagging @MRitch-WMF too because we were just talking about this today. I think we would want to create a fix for the new framework's lack of Lapsed Recurring statuses before sunsetting the old framework, if possible.

@Lars is there a deadline the team is working towards? So that I'm aware of when this job is slated to be turned on.

@Cstone hello! I checked the other Phab https://phabricator.wikimedia.org/T416435 and I don't see pending decisions that would block turning on this job - let me know if I can help to answer anything you're waiting on?

@Lars I don't actively use these fields in queries, maybe @MSuijkerbuijk_WMF has ideas on what we could use this field for. But I'm covered with the is eligible for upgrade and is eligible for donor portal fields!

Cool, let's push First Donation Amount USD then! Thank you!

@Lars I checked with the content team and they said First Donation Amount would be helpful - is there a First Native Donation Amount available?

Thank you Lars!

Hi @Lars , please let @AFowler-WMF & @RLewis know if you need their input on the above!

Thank you Lars! @MSuijkerbuijk_WMF I'm following up with Ramon on this new field which will help him code the dynamic footers to show or hide donor portal info.

Hi @Lars ! Update on this, we won't be using CY fields for Springlish but still see this as beneficial for future campaigns!

@Cstone done with testing! Can we make sure that the gap between emails 1 and 2 is 7 days? Thank you!

Thanks all! Adding @MSuijkerbuijk_WMF as a subscriber here.

Hi all! Are Zendesk or SurveyMonkey data now available in Civi for us to use in audience building?

Sounds good, I've made a note to self to check back in on this task around April 1st to see what we need to do

@Lars It would usually take me a day or two to create contact lists and incorporate them into the queries, so having this done by April 1 makes sense to me. Springlish is currently slated to start around April 13, so getting the list into Acoustic by April 6th would be fine too if April 1st is too much of a time crunch.

I would need a list of emails, please! I tried to upload lists of Contact IDs to Acoustic as a contact list, and those jobs failed.

Hi @Cstone ! Confirming that the 2nd failure email is programmed to go out 7 days after the first email?

Thank you @TomaszGorski for coordinating the translations! And @Ejegg for flagging the availability of the more compact variant :)

Yes @krobinson and @AMJohnson, you can test it through the UI by going to a recurring donation you have and clicking on Send 1st/2nd Failure Email. I'll also forward the tests I sent to myself if that's easier!

They look good! I just QA'ed them in Civi and Activated drafts for both. Will send test emails to myself and forward to Mariana for review :) Thank you all for your help!!

Hi @ppenloglou and @Lars , is the above discussion a blocker for pushing the updated emails from draft to current? Wondering when I can send myself and Mariana. test email for QA.

@Lars the Audience team is reconvening on the Acoustic wishlist, I think this request may be outdated. Do we still need to wait for maintenance windows to add/remove Acoustic fields?

Hi team, noting here that we are aiming to send these upgrading push emails out by March 24. Would it be possible to complete these tasks by then, @Ejegg and @ehughes?

@MSuijkerbuijk_WMF I took a look at the Reactivation Journey that has been active since Nov 2024, 20241119_ReactivationJourney_6C_English(en)_RecurringProgram

Thanks @MSuijkerbuijk_WMF !

@MSuijkerbuijk_WMF Does this mean the currently active Recurring Reactivation program for 6C will need to be deactivated and edited to accommodate for the recurring failure emails? When should donors receive the reactivation email after the second failure email?

Thanks Lars!

Piggybacking off of Amber's feedback here!

@Lars I like the latter approach you suggested: directly setting the segment and status whenever a recurring contribution is cancelled.

Oh no! Ok, let us know if we need to hold on the email. cc @ppenloglou

Thank you!

Thanks Lars! Will the field say "true" or "yes"? Just wanted to know how to phrase the query.

Hello! Checking in on the status of this task as I'm hoping to create the query for Austria double optin email 2 with 1-2 days buffer from the send date.

The copy looks good to me! @MSuijkerbuijk_WMF this is not a big blocker, but I'm wondering if we should refer to their donation as "annual recurring donation" instead of "annual donation" like it currently says in the second paragraph?

@krobinson it looks like there is a version for annual donations here. When I open the Preview, and select from the Example dropdown "Recurring Failure - annual" there is an annual version coded in Civi. Confirming that the signature is "Wikimedia Foundation Fundraising Team" too.

@NNgu-WMF can countries update between sends during 6C? I remember we used to not be able to update language for 6C donors mid-campaign as the lists were already cut (see slack thread). Is that still the case, and does the same apply for country? ie. in this case - will the country change be reflected in email 4, or should we snooze them?

Referring to Caitlin's screenshot above: if they were snoozed on 10/7, with the snooze_end_date of 10/31, shouldn't they have been rejected by the decision node on 10/13 due to these criteria at the decision node?

Thanks Lars! The view of the searchkit is helpful, I'll be able to create these myself in the future as well. I ran a search on the SK you linked and there's only 1 result, I'm assuming it's because all the others have been reassigned to utm_medium=email?

@AKanji-WMF I don't know of a formalized process that we have to opt people in via surveys - do you want me to open a ticket for us with Legal about this? Major Gifts collects emails via surveys but I don't think they collect consent, so if the person isn't opted in in Acoustic, we won't be able to send them emails.

Thanks Elliott!

Huge thank you to @ppenloglou for updating all the RML programs with this criteria, and apologies to the DR team for my dropping the ball on adding the criteria to the programs earlier on!

From Megan: I think it should be fine to sometimes have older than 12 month DM appeals - as long as we are able to query on the actual DM appeal value - so for instance if we are building a query and can state a criteria that reads 'direct_mail_latest_appeal' = MPR25. I think at least for now we can use the logic that would sometimes have older appeals, and as we haven't relied on any field imports so far for the DM program we can see if this needs to be refined further if the field values are not able to provide the segmentation needs we are after.

Thank you so much, Lars! I don't have documentation for this besides the place that I log the query criteria I use (here). I'll update my queries and the log accordingly.

Thanks yall :)

Understood, thank you for digging into this Lars!

This is pretty tricky - when one record for an email is Lybunt and the other record is New, the correct status for the merged record should really be 'Consecutive', right, even though that's not on either record?

Popping in to confirm that yes this behavior would mean that the merged donor should be Consecutive.

Sorry I missed the last comment! We = fundraising products, SMS team. Looks like Eileen and Anil have added project tags, thanks both!

Thanks yall!

Hi yall, thank you for the work and brainstorming around this so far! I was wondering what the status is of this task?

This came from an Acoustic wishlist conversation! I'm pretty sure this was intended to be a Springlish tag, fulfilling the wishlist item for the field springlish_previousyear_receiver.

I think it would be great! I'm not in charge of TY email coding any more tho - @ppenloglou would it be helpful for you if you could send yourself test TY emails from Civi without having to make a donation?

Noted, thank you @Eileenmcnaughton ! cc @nisrael for campaign planning

Thanks Sandra, please invite me to the call too!

Sorry, I don't have access to the Development file server either!

In T376959#10382642, @krobinson wrote:

Thanks all! I think I had also looked into specific deceased CIDs and seen that they were all opted out in Acoustic, so this makes sense to me!

@Eileenmcnaughton would you be able to help us with finding the API logs for our Snoozes?

1. I checked CID 60058022 in Acoustic and they are marked as Snoozed. They signed up for RML on Oct 4, 2024 - wondering if this affects their Snooze status?

Also, the Email team has only been getting confirmation emails for changes to the MASTER SUPPRESSION LIST, when in the past we've gotten all 4 Contact Source Job update emails for all 4 recurring jobs. Now that we only have 3 recurring jobs in Acoustic, we're expecting to see 3 of these emails instead of just the one. Not sure if this issue is related, let me know if a different phab should be filed.

Please send the email to fundraisingemail@wikimedia.org - this is a shared inbox that the whole email team can see.

@AnnWF is there a deadline for this task?

Tagging @TomaszGorski for this task!

I don't think it'll impact my searches in Acoustic, but would love @bsisolak to confirm.

Sounds great! To be clear, my action items would be:

@Eileenmcnaughton the field is preferences_tags!

Clearing cache (or closing the browser) worked! Thank you Dallas!!

Hello! I'm trying to add the copy provided above. Currently in the template it says

Here are the email names, you should be able to find them by searching Email campaigns:

https://donate.wikimedia.org/w/index.php?title=Special:LandingPage&country=US&uselang=en&utm_medium=MGFE&utm_source=sp73476249&utm_campaign=EV1V23&1=1&appeal=Appeal-JimmyQuote&contact_id=&hpc=100&link_id=1&retried=1

Hello! I haven't been able to send myself test emails. Thea and I were
making actual donations (then later getting them refunded) in order to
receive test emails.

Hi there, jumping in on this ticket. We would like to make sure that the opening line of TY emails include the currency ISO code alongside the $ sign, to avoid confusion between currencies that use the same symbol. I believe this is related to item 2. in Tomasz' comment from May 27.

Thank you thank you @Cstone!