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NNgu-WMF (Natalie Ngu)
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Nov 2 2022, 8:58 PM (158 w, 3 d)
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NNgu-WMF [ Global Accounts ]

Recent Activity

Tue, Nov 4

NNgu-WMF added a comment to T408565: Change wmf_medium from MGFE to email for sp75234446.
Tue, Nov 4, 6:34 AM · Fundraising Tech - Chaos Crew, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog

Tue, Oct 28

NNgu-WMF added a comment to T408565: Change wmf_medium from MGFE to email for sp75234446.

Thanks Lars! The view of the searchkit is helpful, I'll be able to create these myself in the future as well. I ran a search on the SK you linked and there's only 1 result, I'm assuming it's because all the others have been reassigned to utm_medium=email?

Tue, Oct 28, 11:46 PM · Fundraising Tech - Chaos Crew, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog
NNgu-WMF created T408565: Change wmf_medium from MGFE to email for sp75234446.
Tue, Oct 28, 2:04 PM · Fundraising Tech - Chaos Crew, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog

Fri, Oct 24

NNgu-WMF added a comment to T397101: Data enrichment via SMS + Surveymonkey.

@AKanji-WMF I don't know of a formalized process that we have to opt people in via surveys - do you want me to open a ticket for us with Legal about this? Major Gifts collects emails via surveys but I don't think they collect consent, so if the person isn't opted in in Acoustic, we won't be able to send them emails.

Fri, Oct 24, 11:02 PM · FR-Audience-Dev, Fundraising-Tech-Roadmap, fr-acoustic, Fundraising-Backlog

Oct 9 2025

NNgu-WMF added a comment to T402845: Audience movement from LYBUNT (35) to New (25).

Thanks Elliott!

Oct 9 2025, 7:56 PM · Fundraising Sprint: Temp file pura, fr-current-sprint, FR-Audience-Dev, Fundraising-Backlog

Oct 3 2025

NNgu-WMF added a comment to T402464: Snooze status flapping.

Huge thank you to @ppenloglou for updating all the RML programs with this criteria, and apologies to the DR team for my dropping the ball on adding the criteria to the programs earlier on!

Oct 3 2025, 8:16 PM · Fundraising Tech - Chaos Crew, FR-donorrelations, Fundraising-Backlog

Oct 1 2025

NNgu-WMF added a comment to T405033: Add most recent direct mail appeal to Acoustic.

From Megan: I think it should be fine to sometimes have older than 12 month DM appeals - as long as we are able to query on the actual DM appeal value - so for instance if we are building a query and can state a criteria that reads 'direct_mail_latest_appeal' = MPR25. I think at least for now we can use the logic that would sometimes have older appeals, and as we haven't relied on any field imports so far for the DM program we can see if this needs to be refined further if the field values are not able to provide the segmentation needs we are after.

Oct 1 2025, 6:47 PM · Fundraising Sprint: Temp file pura, Patch-For-Review, fr-current-sprint, Wikimedia-Fundraising-CiviCRM, fr-acoustic, FR-Audience-Dev, Fundraising-Backlog

Sep 26 2025

NNgu-WMF added a comment to T405686: Civi exclusion tags - multiple selections being parsed as one?.

Thank you so much, Lars! I don't have documentation for this besides the place that I log the query criteria I use (here). I'll update my queries and the log accordingly.

Sep 26 2025, 6:39 PM · Fundraising Tech - Chaos Crew, Fundraising-Backlog

Sep 25 2025

NNgu-WMF created T405686: Civi exclusion tags - multiple selections being parsed as one?.
Sep 25 2025, 10:51 PM · Fundraising Tech - Chaos Crew, Fundraising-Backlog

Sep 24 2025

NNgu-WMF added a comment to T390216: Add two tag options to preferences_tags CIvi > Acoustic import.

Thanks yall :)

Sep 24 2025, 5:01 PM · FR-Audience-Dev, Fundraising-Backlog, Wikimedia-Fundraising-CiviCRM

Sep 12 2025

NNgu-WMF added a comment to T395150: Deduped contacts - still receiving emails at old address, Email 3 not showing up in Activity.

Understood, thank you for digging into this Lars!

Sep 12 2025, 8:34 PM · FR-donorrelations, Fundraising Tech - Chaos Crew, Fundraising-Backlog, Wikimedia-Fundraising-CiviCRM

Aug 26 2025

NNgu-WMF added a comment to T402845: Audience movement from LYBUNT (35) to New (25).

This is pretty tricky - when one record for an email is Lybunt and the other record is New, the correct status for the merged record should really be 'Consecutive', right, even though that's not on either record?

Popping in to confirm that yes this behavior would mean that the merged donor should be Consecutive.

Aug 26 2025, 3:14 PM · Fundraising Sprint: Temp file pura, fr-current-sprint, FR-Audience-Dev, Fundraising-Backlog

Aug 25 2025

NNgu-WMF updated the task description for T402845: Audience movement from LYBUNT (35) to New (25).
Aug 25 2025, 8:44 PM · Fundraising Sprint: Temp file pura, fr-current-sprint, FR-Audience-Dev, Fundraising-Backlog
NNgu-WMF created T402845: Audience movement from LYBUNT (35) to New (25).
Aug 25 2025, 7:03 PM · Fundraising Sprint: Temp file pura, fr-current-sprint, FR-Audience-Dev, Fundraising-Backlog

Aug 4 2025

NNgu-WMF added a comment to T397101: Data enrichment via SMS + Surveymonkey.

Sorry I missed the last comment! We = fundraising products, SMS team. Looks like Eileen and Anil have added project tags, thanks both!

Aug 4 2025, 8:40 PM · FR-Audience-Dev, Fundraising-Tech-Roadmap, fr-acoustic, Fundraising-Backlog

Jul 29 2025

NNgu-WMF added a comment to T400416: Civi donor segment doesn't match with Acoustic donor segment.

Thanks yall!

Jul 29 2025, 7:28 PM · Fundraising-Backlog

Jul 24 2025

NNgu-WMF created T400416: Civi donor segment doesn't match with Acoustic donor segment.
Jul 24 2025, 9:28 PM · Fundraising-Backlog

Jul 23 2025

NNgu-WMF added a comment to T379700: Populating both_funds_latest_donation_source field.

Hi yall, thank you for the work and brainstorming around this so far! I was wondering what the status is of this task?

Jul 23 2025, 5:20 PM · FR-Audience-Dev, Fundraising-Tech-Roadmap, fr-acoustic, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog

Jul 22 2025

NNgu-WMF added a comment to T400112: Bring Acoustic mailing tags into CiviCRM.

This came from an Acoustic wishlist conversation! I'm pretty sure this was intended to be a Springlish tag, fulfilling the wishlist item for the field springlish_previousyear_receiver.

Jul 22 2025, 3:45 PM · Wikimedia-Fundraising-CiviCRM, Fundraising-Tech-Roadmap, fr-acoustic, Fundraising-Backlog

Jun 18 2025

NNgu-WMF updated subscribers of T302444: Email edit ui: allow users to send draft MC emails to themselves .

I think it would be great! I'm not in charge of TY email coding any more tho - @ppenloglou would it be helpful for you if you could send yourself test TY emails from Civi without having to make a donation?

Jun 18 2025, 5:53 PM · Fundraising-Tech-Roadmap, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog

Jun 16 2025

NNgu-WMF renamed T397101: Data enrichment via SMS + Surveymonkey from Data enrichment via SMS to Data enrichment via SMS + Surveymonkey.
Jun 16 2025, 9:27 PM · FR-Audience-Dev, Fundraising-Tech-Roadmap, fr-acoustic, Fundraising-Backlog
NNgu-WMF created T397101: Data enrichment via SMS + Surveymonkey.
Jun 16 2025, 9:27 PM · FR-Audience-Dev, Fundraising-Tech-Roadmap, fr-acoustic, Fundraising-Backlog

May 23 2025

NNgu-WMF renamed T395150: Deduped contacts - still receiving emails at old address, Email 3 not showing up in Activity from Deduped contacts - still receiving emails at old address to Deduped contacts - still receiving emails at old address, Email 3 not showing up in Activity.
May 23 2025, 5:29 PM · FR-donorrelations, Fundraising Tech - Chaos Crew, Fundraising-Backlog, Wikimedia-Fundraising-CiviCRM
NNgu-WMF created T395150: Deduped contacts - still receiving emails at old address, Email 3 not showing up in Activity.
May 23 2025, 5:28 PM · FR-donorrelations, Fundraising Tech - Chaos Crew, Fundraising-Backlog, Wikimedia-Fundraising-CiviCRM

May 13 2025

NNgu-WMF created T394089: Acoustic fields wishlist - discussion.
May 13 2025, 7:09 PM · FR-Audience-Dev, Fundraising-Tech-Roadmap, fr-acoustic, Fundraising-Backlog

Mar 27 2025

NNgu-WMF created T390216: Add two tag options to preferences_tags CIvi > Acoustic import.
Mar 27 2025, 4:41 PM · FR-Audience-Dev, Fundraising-Backlog, Wikimedia-Fundraising-CiviCRM

Jan 13 2025

NNgu-WMF updated subscribers of T383195: Come July 1 we need to roll over the donor segment & status values.

Noted, thank you @Eileenmcnaughton ! cc @nisrael for campaign planning

Jan 13 2025, 9:52 PM · Fundraising-Backlog, Fundraising Sprint Michelin Star, fr-current-sprint

Dec 13 2024

NNgu-WMF added a comment to T376959: Possible issue with the civi snooze .

Thanks Sandra, please invite me to the call too!

Dec 13 2024, 10:22 PM · Fundraising Sprint: Churros, Fundraising Sprint: Abula, Fundraising Tech - Chaos Crew, FR-donorrelations, Fundraising-Backlog
NNgu-WMF added a comment to T381925: Importing Direct Mail Activities.

Sorry, I don't have access to the Development file server either!

Dec 13 2024, 4:49 PM · Fundraising Sprint: XenoRyet(), Fundraising-Backlog

Dec 9 2024

NNgu-WMF added a comment to T376959: Possible issue with the civi snooze .
Dec 9 2024, 6:19 PM · Fundraising Sprint: Churros, Fundraising Sprint: Abula, Fundraising Tech - Chaos Crew, FR-donorrelations, Fundraising-Backlog

Nov 25 2024

NNgu-WMF added a comment to T379114: Investigate how deceased donors are handled between Civi - Acoustic.

Thanks all! I think I had also looked into specific deceased CIDs and seen that they were all opted out in Acoustic, so this makes sense to me!

Nov 25 2024, 9:52 PM · Fundraising Sprint: wwwwwwwwwwwwwww(), fr-acoustic, Fundraising-Backlog

Nov 19 2024

NNgu-WMF added a comment to T376959: Possible issue with the civi snooze .

@Eileenmcnaughton would you be able to help us with finding the API logs for our Snoozes?

Nov 19 2024, 5:48 PM · Fundraising Sprint: Churros, Fundraising Sprint: Abula, Fundraising Tech - Chaos Crew, FR-donorrelations, Fundraising-Backlog

Nov 12 2024

NNgu-WMF created T379700: Populating both_funds_latest_donation_source field.
Nov 12 2024, 11:25 PM · FR-Audience-Dev, Fundraising-Tech-Roadmap, fr-acoustic, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog

Nov 5 2024

NNgu-WMF created T379114: Investigate how deceased donors are handled between Civi - Acoustic.
Nov 5 2024, 8:44 PM · Fundraising Sprint: wwwwwwwwwwwwwww(), fr-acoustic, Fundraising-Backlog

Oct 29 2024

NNgu-WMF updated subscribers of T376959: Possible issue with the civi snooze .
  1. I checked CID 60058022 in Acoustic and they are marked as Snoozed. They signed up for RML on Oct 4, 2024 - wondering if this affects their Snooze status?
Oct 29 2024, 7:17 PM · Fundraising Sprint: Churros, Fundraising Sprint: Abula, Fundraising Tech - Chaos Crew, FR-donorrelations, Fundraising-Backlog

Oct 22 2024

NNgu-WMF updated subscribers of T377845: silverpop_emails_check_data_file_upload - Out of date data_upload request found.
Oct 22 2024, 3:24 PM · Fundraising-Backlog, Fundraising Tech - Chaos Crew
NNgu-WMF added a comment to T377845: silverpop_emails_check_data_file_upload - Out of date data_upload request found.

Also, the Email team has only been getting confirmation emails for changes to the MASTER SUPPRESSION LIST, when in the past we've gotten all 4 Contact Source Job update emails for all 4 recurring jobs. Now that we only have 3 recurring jobs in Acoustic, we're expecting to see 3 of these emails instead of just the one. Not sure if this issue is related, let me know if a different phab should be filed.

Oct 22 2024, 2:43 PM · Fundraising-Backlog, Fundraising Tech - Chaos Crew
NNgu-WMF created T377845: silverpop_emails_check_data_file_upload - Out of date data_upload request found.
Oct 22 2024, 1:40 PM · Fundraising-Backlog, Fundraising Tech - Chaos Crew

Oct 15 2024

NNgu-WMF added a comment to T376950: Check on outcome of upload job.

Please send the email to fundraisingemail@wikimedia.org - this is a shared inbox that the whole email team can see.

Oct 15 2024, 3:14 PM · Fundraising Sprint: void(), Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog

Oct 8 2024

NNgu-WMF added a comment to T359445: Add comms preferences footer to all Civi-generated emails.

@AnnWF is there a deadline for this task?

Oct 8 2024, 3:02 PM · Fundraising Sprint: Churros, Patch-For-Review, Fundraising Sprint: Abula, Fundraising-Tech-Roadmap, Fundraising-Backlog
NNgu-WMF updated subscribers of T359445: Add comms preferences footer to all Civi-generated emails.

Tagging @TomaszGorski for this task!

Oct 8 2024, 2:44 PM · Fundraising Sprint: Churros, Patch-For-Review, Fundraising Sprint: Abula, Fundraising-Tech-Roadmap, Fundraising-Backlog

Oct 7 2024

NNgu-WMF updated subscribers of T376360: Acoustic SMS stage 4 Acoustic immediately post-convert Look at renaming fields in Acoustic export csv.

I don't think it'll impact my searches in Acoustic, but would love @bsisolak to confirm.

Oct 7 2024, 6:37 PM · Fundraising Sprint: trickOrTreat(), Fundraising-Backlog

Oct 4 2024

NNgu-WMF added a comment to T376360: Acoustic SMS stage 4 Acoustic immediately post-convert Look at renaming fields in Acoustic export csv.

Sounds great! To be clear, my action items would be:

Oct 4 2024, 7:42 PM · Fundraising Sprint: trickOrTreat(), Fundraising-Backlog

Oct 3 2024

NNgu-WMF added a comment to T366212: Acoustic SMS stage 2 Civi Tag sync with Acoustic - feature request.

@Eileenmcnaughton the field is preferences_tags!

Oct 3 2024, 6:08 PM · Fundraising Sprint: trickOrTreat(), FR-donorrelations, Fundraising-Backlog

Sep 14 2024

NNgu-WMF created T374755: Recurring donors status id - 11 donors still using 80 - 95.
Sep 14 2024, 12:05 AM · Fundraising Tech - Chaos Crew, Fundraising-Backlog

Sep 11 2024

NNgu-WMF added a comment to T374474: Natalie FR browser cert issue.

Clearing cache (or closing the browser) worked! Thank you Dallas!!

Sep 11 2024, 4:52 PM · fundraising-tech-ops

Jan 2 2024

NNgu-WMF added a comment to T353206: Check that end of year email receipt templates are ready for January 2024 send.

Hello! I'm trying to add the copy provided above. Currently in the template it says

Jan 2 2024, 5:13 PM · Patch-For-Review, Fundraising Sprint - Yesterday (UTC), Fundraising-Backlog

Oct 27 2023

NNgu-WMF added a comment to T347406: Recent Email Sends Have No Clicks.

Here are the email names, you should be able to find them by searching Email campaigns:

Oct 27 2023, 7:32 PM · Fundraising Tech - Chaos Crew, FR-Tech-Analytics
NNgu-WMF added a comment to T347406: Recent Email Sends Have No Clicks.

https://donate.wikimedia.org/w/index.php?title=Special:LandingPage&country=US&uselang=en&utm_medium=MGFE&utm_source=sp73476249&utm_campaign=EV1V23&1=1&appeal=Appeal-JimmyQuote&contact_id=&hpc=100&link_id=1&retried=1

Oct 27 2023, 6:32 PM · Fundraising Tech - Chaos Crew, FR-Tech-Analytics

Jun 26 2023

NNgu-WMF added a comment to T302444: Email edit ui: allow users to send draft MC emails to themselves .

Hello! I haven't been able to send myself test emails. Thea and I were
making actual donations (then later getting them refunded) in order to
receive test emails.

Jun 26 2023, 5:21 PM · Fundraising-Tech-Roadmap, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog

Jan 3 2023

NNgu-WMF moved T309349: Currency code/currency symbol in Thank You emails received by Donors issues from Triage to Backlog on the FR-AutoTY-Email board.

Hi there, jumping in on this ticket. We would like to make sure that the opening line of TY emails include the currency ISO code alongside the $ sign, to avoid confusion between currencies that use the same symbol. I believe this is related to item 2. in Tomasz' comment from May 27.

Jan 3 2023, 8:42 PM · Fundraising Sprint Message in a JSON blob, Fundraising Sprint Istanbool (not Constantidouble), Fundraising Sprint Go Your Own Pay, Fundraising Sprint Machine Unlearning, Fundraising Sprint Localhost Hospitality Studies, Fundraising Sprint Kermit hopping principle, Unplanned-Sprint-Work, Fundraising Sprint Juggalology 2022, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog, FR-AutoTY-Email

Dec 21 2022

NNgu-WMF added a comment to T325693: Endowment donations not separated from Annual Fund donations in End Of Year Thank You Receipt.

Thank you thank you @Cstone!

Dec 21 2022, 2:05 AM · Fundraising Tech - Chaos Crew, Fundraising-Backlog

Dec 20 2022

NNgu-WMF created T325693: Endowment donations not separated from Annual Fund donations in End Of Year Thank You Receipt.
Dec 20 2022, 11:03 PM · Fundraising Tech - Chaos Crew, Fundraising-Backlog