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three OTRS ticket notifications per minute
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Description

Hey! There are incoming three OTRS notifications per minute by email.
I didn't change any settings.

It are ticket created messages as this: [Ticket#2016021110017017] Ticket Created: Increase your home's value with a new kitchen

It began 13:44 UTC today and didn't stop until now ...
Unbreak it now!

Event Timeline

doctaxon created this task.Feb 11 2016, 4:31 PM
doctaxon raised the priority of this task from to Unbreak Now!.
doctaxon updated the task description. (Show Details)
doctaxon added a project: OTRS.
doctaxon added a subscriber: doctaxon.
Restricted Application added subscribers: Matthewrbowker, Rjd0060, Luke081515 and 2 others. · View Herald TranscriptFeb 11 2016, 4:31 PM
doctaxon set Security to None.Feb 11 2016, 4:33 PM
doctaxon added subscribers: MartinK, Krd, DaBPunkt.
Matthewrbowker closed this task as Invalid.Feb 11 2016, 4:36 PM
Matthewrbowker claimed this task.

Settings are located at the following place after you log in: https://ticket.wikimedia.org/otrs/index.pl?Action=AgentPreferences (You're looking for the middle column, "Ticket create notification")

According to the English OTRS mailing list, related to the re-import of chinese templates as part of the upgrade.

Matthewrbowker moved this task from Incoming to Resolved on the OTRS board.Feb 11 2016, 5:06 PM

The cause of these would probably be me. Due to an issue with the new database tables (latin1 instead of utf8) where notifications were stored, Chinese notifications had become corrupted. Took me a while to figure out and a couple of reimporting of the entire notifications database. Plus updating/deleting/recreating the new ticket notification a few times. I apologize for the noise this caused. I honestly did not expect OTRS would be sending notifications for notifications I have been modifying.

On the plus side, the Chinese corrupted notifications have been fixed.