Please reset the 2fa for Ask21. He lost the Auth device and scratch codes. I can confirm the user request via CUwiki request and private conversation with the user.
@jrbs @Jalexander For your attention.
Thanks Marco, done. Verified with CUWiki
Mentioned in SAL (#wikimedia-operations) [2017-11-19T23:20:09Z] <Jamesofur> removed 2FA for Ask21 T180889