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Disable 2fa for Wikimedia account Alhen
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Description

I lost my cellphone and, though I have scratch codes I still find myself unable to disable 2fa in order to generate new codes.

I'd like to get 2fa disable, please. I still have the session on my PC active, so I can write this request to prove it's the real me.

Event Timeline

Alhen created this task.Jul 10 2018, 2:44 PM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptJul 10 2018, 2:44 PM

Hi, please explain where this account is located. There are many websites...

Alhen added a comment.Jul 10 2018, 2:45 PM

es.wikipedia.org is my home wiki.

Support. Alhen is an admin on Spanish Wikipedia.
Best,

Chicocvenancio renamed this task from Regaining access to account with 2FA to Disable 2fa for Wikimedia account Alhen.Jul 10 2018, 5:49 PM

@Alhen If you still have access to the scratch codes you should be able to reset the 2FA thing yourself via Special:Preferences... if a code doesn't work then maybe you've already used it in the past or they got generated for another 2FA setup you did.

Alhen added a comment.Jul 10 2018, 6:48 PM

I tried, but I have been unsuccessful so far, hence this request. I must have made a mistake when writing them down or something.

I tried, but I have been unsuccessful so far, hence this request. I must have made a mistake when writing them down or something.

Hi Alhen, could you send me an email (to ca@wikimedia.org) from your registered email address to confirm?

Jalexander closed this task as Resolved.Jul 11 2018, 5:58 AM
Jalexander claimed this task.
Jalexander triaged this task as Normal priority.

This is done now, @Alhen please let us know if you run into any issues.

Alhen added a comment.Jul 11 2018, 1:51 PM

Everything is as good as it can be. Thanks, Jalexander. (trying out the memes)

Macro carltondance: Me is happy!