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Maniphest T199231

Disable 2fa for Wikimedia account Alhen
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Description

I lost my cellphone and, though I have scratch codes I still find myself unable to disable 2fa in order to generate new codes.

I'd like to get 2fa disable, please. I still have the session on my PC active, so I can write this request to prove it's the real me.

Event Timeline

Alhen created this task.Jul 10 2018, 2:44 PM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptJul 10 2018, 2:44 PM
Aklapper added a comment.Jul 10 2018, 2:45 PM

Hi, please explain where this account is located. There are many websites...

Alhen added a comment.Jul 10 2018, 2:45 PM

es.wikipedia.org is my home wiki.

Aklapper added projects: WMF-General-or-Unknown, Trust-and-Safety.Jul 10 2018, 2:47 PM
ProtoplasmaKid subscribed.Jul 10 2018, 5:07 PM

Support. Alhen is an admin on Spanish Wikipedia.
Best,

Chicocvenancio renamed this task from Regaining access to account with 2FA to Disable 2fa for Wikimedia account Alhen.Jul 10 2018, 5:49 PM
MarcoAurelio subscribed.Jul 10 2018, 6:32 PM

@Alhen If you still have access to the scratch codes you should be able to reset the 2FA thing yourself via Special:Preferences... if a code doesn't work then maybe you've already used it in the past or they got generated for another 2FA setup you did.

Alhen added a comment.Jul 10 2018, 6:48 PM

I tried, but I have been unsuccessful so far, hence this request. I must have made a mistake when writing them down or something.

Jalexander subscribed.Jul 10 2018, 9:34 PM
In T199231#4413606, @Alhen wrote:

I tried, but I have been unsuccessful so far, hence this request. I must have made a mistake when writing them down or something.

Hi Alhen, could you send me an email (to ca@wikimedia.org) from your registered email address to confirm?

Jalexander closed this task as Resolved.Jul 11 2018, 5:58 AM
Jalexander claimed this task.
Jalexander triaged this task as Medium priority.

This is done now, @Alhen please let us know if you run into any issues.

Alhen added a comment.Jul 11 2018, 1:51 PM

Everything is as good as it can be. Thanks, Jalexander. (trying out the memes)

Macro carltondance: Me is happy!

Peachey88 moved this task from Backlog to 2FA (requests) on the Trust-and-Safety board.Oct 20 2019, 10:20 AM
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