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Cannot login to Gerrit Patch Uploader
Closed, ResolvedPublicBUG REPORT


Reports: Internal Server Error

The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application. See also T209700#5375820.

Event Timeline

TheDJ created this task.Jul 31 2019, 10:56 AM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptJul 31 2019, 10:56 AM

I confirm this is also happening to me.

MarcoAurelio changed the subtype of this task from "Task" to "Bug Report".Jul 31 2019, 11:15 AM

From the error logs:

Traceback (most recent call last):
  File "/data/project/gerrit-patch-uploader/www/python/venv/lib/python3.4/site-packages/urllib3/", line 600, in urlopen
  File "/data/project/gerrit-patch-uploader/www/python/venv/lib/python3.4/site-packages/urllib3/", line 343, in _make_request
  File "/data/project/gerrit-patch-uploader/www/python/venv/lib/python3.4/site-packages/urllib3/", line 839, in _validate_conn
  File "/data/project/gerrit-patch-uploader/www/python/venv/lib/python3.4/site-packages/urllib3/", line 301, in connect
    conn = self._new_conn()
  File "/data/project/gerrit-patch-uploader/www/python/venv/lib/python3.4/site-packages/urllib3/", line 168, in _new_conn
    self, "Failed to establish a new connection: %s" % e)
urllib3.exceptions.NewConnectionError: <urllib3.connection.VerifiedHTTPSConnection object at 0x7fd4ab209ba8>: Failed to establish a new connection: [Errno -2] Name or service not known

The service seems to have been restarted today around [Wed Jul 31 17:18:39 2019] (UTC), most likely as a result of the worker node rebalancing that happened around that time. This seems to have resolved it for now.

valhallasw closed this task as Resolved.Jul 31 2019, 6:51 PM
valhallasw claimed this task.

Not sure what to do on this -- if the infra doesn't work there's not much to do other than erroring out.