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Disable User:Eliz81 2FA
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Description

Hello,
I got a new phone, forgot to change my 2FA, and the recovery codes aren't working. Although I'm already logged into Wikipedia on my computer, I can't disable 2FA and can't log into any other Wiki sites or on other devices. Could 2FA be disabled on my account please?
Many thanks!
P.S. I just added a confirmed identity hash if this is helpful!

Event Timeline

ElSeiver created this task.Oct 13 2019, 2:33 AM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptOct 13 2019, 2:33 AM
Nirmos edited projects, added Trust-and-Safety; removed Core Platform Team Initiatives (Two-Factor Authentication (TEC1)).Oct 13 2019, 2:38 AM
Peachey88 moved this task from Backlog to 2FA (requests) on the Trust-and-Safety board.Oct 13 2019, 6:11 AM
Peachey88 subscribed.

Hi @ElSeiver,

Can you please email ca @ wikimedia.org requesting your 2FA be reset, and quote this task number in the email please.

jrbs closed this task as Resolved.Oct 15 2019, 8:15 PM
jrbs assigned this task to sguebo_WMF.
jrbs subscribed.

Solved over email :)

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