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Opt in - remove from suppression list
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Description

It came up on another ticket that we are now putting people who have seen but not selected 'Opt in' on the suppression list. @CCogdill_WMF pointed out there is only a manual process at the moment to take them off again. However, it seems likely that we will get quite a volume of these & will need a proper process

Event Timeline

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptNov 8 2019, 8:06 AM

Thanks for opening the ticket! If there's an API call to IBM to remove
people on the suppression list, that would be our best bet, though I don't
know if that exists. Should I ask our consultants?

Yes - might as well ask the question!

Here are the API details!

https://developer.ibm.com/customer-engagement/tutorials/remove-a-contact/

First make a RemoveRecipient on your Master Suppression List, LIST_ID

<Envelope>

<Body>

  <RemoveRecipient>

    <LIST_ID>9574332</LIST_ID>

    <EMAIL> clearllynotreal@something.com </EMAIL>

  </RemoveRecipient>

</Body>

</Envelope>

Then make an UpdateRecipient in this format:

<Envelope>

<Body>

<UpdateRecipient>

 <LIST_ID>9644238</LIST_ID>

 <CREATED_FROM>2</CREATED_FROM>

 <OLD_EMAIL>clearllynotreal@something.com</OLD_EMAIL>

 <COLUMN>

  <NAME>OPT_OUT</NAME>

  <VALUE>false</VALUE>

 </COLUMN>

</UpdateRecipient>

</Body>

</Envelope>

Don’t opt back in users that reported email as abuse or hard bounce, and
only after being opted out for 90 days.

Ccing @KHaggard so she can track changes to the imports as a result of this
task (when completed).