It came up on another ticket that we are now putting people who have seen but not selected 'Opt in' on the suppression list. @CCogdill_WMF pointed out there is only a manual process at the moment to take them off again. However, it seems likely that we will get quite a volume of these & will need a proper process
Thanks for opening the ticket! If there's an API call to IBM to remove
people on the suppression list, that would be our best bet, though I don't
know if that exists. Should I ask our consultants?
Here are the API details!
First make a RemoveRecipient on your Master Suppression List, LIST_ID
<Body> <RemoveRecipient> <LIST_ID>9574332</LIST_ID> <EMAIL> email@example.com </EMAIL> </RemoveRecipient> </Body>
Then make an UpdateRecipient in this format:
<UpdateRecipient> <LIST_ID>9644238</LIST_ID> <CREATED_FROM>2</CREATED_FROM> <OLD_EMAIL>firstname.lastname@example.org</OLD_EMAIL> <COLUMN> <NAME>OPT_OUT</NAME> <VALUE>false</VALUE> </COLUMN> </UpdateRecipient>
Don’t opt back in users that reported email as abuse or hard bounce, and
only after being opted out for 90 days.