It came up on another ticket that we are now putting people who have seen but not selected 'Opt in' on the suppression list. @CCogdill_WMF pointed out there is only a manual process at the moment to take them off again. However, it seems likely that we will get quite a volume of these & will need a proper process
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Thanks for opening the ticket! If there's an API call to IBM to remove
people on the suppression list, that would be our best bet, though I don't
know if that exists. Should I ask our consultants?
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Here are the API details!
https://developer.ibm.com/customer-engagement/tutorials/remove-a-contact/
First make a RemoveRecipient on your Master Suppression List, LIST_ID
<Envelope>
<Body> <RemoveRecipient> <LIST_ID>9574332</LIST_ID> <EMAIL> clearllynotreal@something.com </EMAIL> </RemoveRecipient> </Body>
</Envelope>
Then make an UpdateRecipient in this format:
<Envelope>
<Body>
<UpdateRecipient> <LIST_ID>9644238</LIST_ID> <CREATED_FROM>2</CREATED_FROM> <OLD_EMAIL>clearllynotreal@something.com</OLD_EMAIL> <COLUMN> <NAME>OPT_OUT</NAME> <VALUE>false</VALUE> </COLUMN> </UpdateRecipient>
</Body>
</Envelope>
Don’t opt back in users that reported email as abuse or hard bounce, and
only after being opted out for 90 days.
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Ccing @KHaggard so she can track changes to the imports as a result of this
task (when completed).