privacy[at]wikidata[dot]org is currently an OTRS queue. Because the issues that are sent there can be intended for the Wikimedia Foundation's Legal / Privacy team, we'd like to have these forwarded to privacy[at]wikimedia[dot]org. The latter is a Google Group, so this will probably need to be done through the database. WMF Legal has already spoken with the OTRS administration about this.
To clarify: Do you want the mail to still be in OTRS but additionally also forward to the external address or do you want it to not arrive in OTRS anymore and only be forwarded to the external address? And which database are you referring to?
The latter of these options; the privacy-related emails are handled directly from a Google inbox so it would make sense for this to function in the same way.
And which database are you referring to?
Sorry, I just used "database" as the general term. I don't know which database / system this information would be actioned through.
understood! This is surprisingly complex because so far wikidata.org isn't a domain that has any special cases aliases like this.
There are 3 groups of domains:
a) domains that (already) have their own alias files (custom rules to forward specific mail addresses to others
b) domains that are merely links to wikimediafoundation.org so all mail aliases are identical for them
c) wikivoyage.de -> links to wikivoyage.org
So what we could do here relatively easily is to add a rule that privacy@<any domain in group b> always gets sent to firstname.lastname@example.org.
Or we could make it so that privacy@<any domain in any group> always gets sent to email@example.com.
Or.. we could really make a new special case for only wikidata.org and move it from group b) to group a), but that requires a bit more work and before we do that I would really like to ask how to handle privacy@ for all the other domains.
Would you want to just have privacy@ mail for ANY of our domains and have NONE of them be sent to OTRS anymore in general? Would that also be the understanding of existing OTRS users/admins?
Thank you for the detailed breakdown here! Let me ask the Privacy team what would be best for them and get back to you here. They'll probably want to talk about it as a team before we do anything.
Sorry for the delay, slipped off my radar!
Would that also be the understanding of existing OTRS users/admins?
I raised this on the admins' mailing list and did not get objections, though I am happy to send a link to this ticket to them to confirm that is the case.
This means you should now receive privacy@ mail for:
mediawiki.org wikibooks.org wikinews.org wikiquote.org wikisource.org wiktionary.org wikiversity.org wikidata.org w.wiki wmflabs.org
This needs to be updated to reflect the new recipient and whether the WMF team that now gets these emails will likewise conduct routine removal of "specific information in the item" and/or revision deletion (I would do so myself, but not sure about the second part)
@jrbs See above, is that good? Could you add more info as appropriate? I was also wondering what the best URL is to link "Wikimedia Foundation's Legal / Privacy team" to.