Help and Feedback FAQ links not working in iOS app
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Authored By

	LGoto
	Sep 17 2020, 10:42 PM

Description

https://ticket.wikimedia.org/otrs/index.pl?Action=AgentTicketZoom;TicketID=11504968

Contact links for “I have been blocked” are dead. Both links in the screen shot below are
dead.
Version: WikipediaApp/6.6.2.1745 (iOS 13.7; Tablet)

Tested by otrs admin:

Hi, as I tested, there is really a bug in the app.

Steps to reproduce:
1/ Open Wikipedia App on iOS (version 6.7.0.1757, iOS 12.4.8 was used)
2/ Open Settings
3/ Open Help and feedback
4/ Click on link in section "I’m getting blocked from logging in or editing,
what should I do?"

Actual results:
Page is not opened, error message is shown (as in original author's log).

More can be seen on attached screen record.*

Expected results:
English Wikipedia help page should be opened, as when you click on same link
on https://www.mediawiki.org/wiki/Wikimedia_Apps/iOS_FAQ#I%E2%80%99m_getting_b[..]

*video file too large to upload

Event Timeline

LGoto created this task.Sep 17 2020, 10:42 PM

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptSep 17 2020, 10:42 PM

LGoto updated the task description. (Show Details)Sep 17 2020, 10:42 PM

LGoto triaged this task as Medium priority.Sep 21 2020, 6:39 PM

LGoto moved this task from Needs Triage to Product Backlog on the Wikipedia-iOS-App-Backlog board.

LGoto added a project: iOS-app-v6.7.1-Bonefish-On-A-Fishing-Boat.

LGoto edited projects, added iOS-app-v6.7.2-Bonefish-On-A-Balloon; removed iOS-app-v6.7.1-Bonefish-On-A-Fishing-Boat.Sep 22 2020, 6:48 PM

• JMinor claimed this task.Sep 22 2020, 8:20 PM

• JMinor lowered the priority of this task from Medium to Low.

• JMinor moved this task from Tasks from Product Backlog to Doing on the iOS-app-v6.7.2-Bonefish-On-A-Balloon board.

Thought this was just a broken link, turns out it is an app specific issue. Not sure why this page won't load, but likely due to some kind of namespace issue or filter. Even if we can't open in the app article views, these links should open in the in app browser, as these are pages on our domain(s).

• JMinor edited projects, added iOS-app-v6.8-Manta-Ray-On-A-Riding-Mower; removed iOS-app-v6.7.2-Bonefish-On-A-Balloon.Oct 6 2020, 5:48 PM

LGoto removed • JMinor as the assignee of this task.Nov 24 2020, 7:36 PM

LGoto moved this task from Tasks from Product Backlog to Needs Engineering Sync on the iOS-app-v6.8-Manta-Ray-On-A-Riding-Mower board.

LGoto added a subscriber: • JMinor.

Tsevener moved this task from Needs Engineering Sync to Ready for Development on the iOS-app-v6.8-Manta-Ray-On-A-Riding-Mower board.Dec 1 2020, 9:17 PM

Routing problem?

• JMinor removed a project: iOS-app-v6.8-Manta-Ray-On-A-Riding-Mower.Feb 16 2021, 7:45 PM

LGoto closed this task as Resolved.Sep 28 2021, 8:24 PM

LGoto claimed this task.

	F32353988: image0 (2).png
	Sep 17 2020, 10:42 PM

Help and Feedback FAQ links not working in iOS appClosed, ResolvedPublicActions

Description

Event Timeline

Help and Feedback FAQ links not working in iOS app
Closed, ResolvedPublic
Actions