The ineligibility modal (T285557) will flag if users have a block on their account. We should be providing users with an obvious prompt to contact us if they want us to review this - we'll whitelist users against this criterion if they have one or two minor blocks but are otherwise in good standing on their active projects.

This text was once on the homepage but got dropped when we moved to the new eligibility modal. It's still present on the user profile. We should update it slightly (removing reference to the Library Bundle) and use the same string in both places to reduce translation burden.

It looks like you have an active block on your account. If you meet the other criteria you may still be permitted access to the library - please <a href="{{ contact_url }}">contact us</a>.

Design

Acceptance criteria

• Update text on the user profile with the string above to match the homepage.
• If a user meets the other eligibility criteria, but not the active blocks criterion, the above message is displayed below the criteria.