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Civimail - send now error
Closed, ResolvedPublicBUG REPORT


I am attempting to send an email to a contact group in Civi (approx. 248 contacts) using the standard email - send now (to 700 or less) function. Once I set the sender and enter the email text, after hitting the send email button, I receive an error message blocking the send (screenshot attached).

Screen Shot 2022-10-13 at 3.03.54 PM.png (1×4 px, 803 KB)
. I double checked donor records from the group I was attempting to send to in order to confirm nothing was actually sent.

I first encountered this error yesterday at approximately 8:00 pm UTC. I tried refreshing Civi and restarted, but I am still receiving the same error today. It's a priority to send this today. Is it possible to investigate a fix?

Event Timeline

JSimmons triaged this task as Unbreak Now! priority.Oct 14 2022, 3:37 PM

We fixed this live on our call today

those contact's prefer language code set to en not en_US, fixed couple of contacts manually today, but still need to write some patch to catch the error in the future~

Three donors in this group had bad preferred_languages, two of en and one of zh_hans.

We updated the languages to the right ones (en_US, zh_CN) for everyone in the group so the send can finish.

Here's the ticket to fix the underlying problem T320829: Clean up our two-character locale data

XenoRyet set Final Story Points to 0.