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Need to not autocancel recurring iDEAL/SEPA chargebacks
Open, Needs TriagePublic4 Estimated Story Points

Description

ACH would fit in here too, we could get a chargeback but it's actually for not enough funds and we could retry it

Event Timeline

Dwisehaupt set the point value for this task to 4.Jun 12 2024, 4:24 PM

The returns for ACH and SEPA re not chargebacks and shouldn't be tagged as such. They are a delayed bank response. Can we count ACH and SEPA returns as rejects vs CB's? Counting them as chargebacs at all is misleading, there is no consumer dispute process in the ACH/SEPA networks as there is in Credit card networks. For ACH and SEPA they are not disputes but bank returns. Can we therefore label them accordingly?

Change #1054404 had a related patch set uploaded (by Cstone; author: Cstone):

[wikimedia/fundraising/SmashPig@master] Pass through reason to refund queue

https://gerrit.wikimedia.org/r/1054404