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Investigate complaint about app consuming large amounts of data
Open, LowPublicBUG REPORT

Description

What happens?:
While using the Wikipedia app on iOS with a 4G connection, I received a notification from my provider stating I had only 5GB left in my data package. Eight minutes later, I received another message saying my data package was completely used up. Upon checking my cellular usage settings, I found that the Wikipedia app had consumed 6.8GB of data in just about 10 minutes. What could be the cause of this?

I visited articles including the 2024 US presidential elections, January 6 Capitol attack, Trump assassination attempt, Joe Biden presidential campaign 2024, and the 2024 presidential debate. I’m not sure that these articles would use 6.8GB of data in such a short time.
And I don’t have any reading lists saved for offline viewing.

What should have happened instead?:
Reasonable data usage.

Event Timeline

HNordeenWMF updated the task description. (Show Details)
HNordeenWMF updated the task description. (Show Details)

I’m not sure if this the right place to add this. If it isn’t please let me know I’m very new to all this.

I’ve also noticed a very high usage rate of mobile data. I used 500 MB in about 20 minutes of browsing without viewing any videos. I have some thoughts on how to fix/improve them. Please let me know if this not the place or if I should rather create a new issue.

I think one of the high usages might be trying to load all the articles in your current thread. For instance when you are 20 links deep in looking at something each article you have viewed is loaded and possibly reloaded more often than needed.

Being able to turn off downloads on mobile data might help reduce usage.

Being able to disable auto photo and/or video downloads should make quite a big difference to usage. But I understand that might be something that is more in the backend and might be much easier said than done.

A disabled or limited explore page when on mobile data. I don’t know how the loading works but possibly each article that is mentioned in the explore page is loaded or partially loaded and this could be changed to only load the brief.

Please let me know if this is the wrong place to say all this. Just trying to help out and welcoming feedback. I hope to be contributing more to the project soon!