Images/thumbnails not showing on u4c.wikimedia.org
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	Ibrahim.ID
	Jul 31 2024, 11:40 AM

Description

Hello all,

We have a problem with our private project (https://u4c.wikimedia.org/), all images and thumbnails are not showing at all if it uploaded locally (no problem with commons files), this problem happened to several colleagues on more than one browser, and it has been 30 days and is still there.

you can see example here: https://u4c.wikimedia.org/wiki/User:Ibrahim.ID/sandbox

thanks

Edit: this isn't an individual case, all images uploaded locally aren't showing the thumbnails, but in the direct link the image appears.

Related Objects

Mentioned Here: T368945: wikipedia-pl-sysop: local images fail to generate thumbnail

Event Timeline

Ibrahim.ID created this task.Jul 31 2024, 11:40 AM

Restricted Application added subscribers: alaa, Aklapper. · View Herald TranscriptJul 31 2024, 11:40 AM

Ibrahim.ID removed subscribers: Aklapper, alaa.Jul 31 2024, 11:41 AM

Ibrahim.ID added a parent task: T371452: Configuration changes for u4cwiki.Jul 31 2024, 11:46 AM

you can see example here: https://u4c.wikimedia.org/wiki/User:Ibrahim.ID/sandbox

We cannot because we cannot access that wiki. What is the error message in the web browser's developer tools' network tab when this happens?

Aklapper removed a project: MediaViewer.Jul 31 2024, 1:32 PM

thanks @Aklapper,

the error message: (thumb.php)

Failed to load resource: the server responded with a status of 404 ()

the html code for the image:

<figure class="mw-default-size" typeof="mw:File/Thumb"><a href="/wiki/File:Logo_1.2-01.jpg" class="mw-file-description"><img src="/w/thumb.php?f=Logo_1.2-01.jpg&amp;width=220" decoding="async" width="220" height="210" class="mw-file-element" srcset="/w/thumb.php?f=Logo_1.2-01.jpg&amp;width=330 1.5x, /w/thumb.php?f=Logo_1.2-01.jpg&amp;width=440 2x"></a><figcaption>comment2</figcaption></figure>
<a href="/wiki/File:Logo_1.2-01.jpg" class="mw-file-description"><img src="/w/thumb.php?f=Logo_1.2-01.jpg&amp;width=220" decoding="async" width="220" height="210" class="mw-file-element" srcset="/w/thumb.php?f=Logo_1.2-01.jpg&amp;width=330 1.5x, /w/thumb.php?f=Logo_1.2-01.jpg&amp;width=440 2x"></a>
<img src="/w/thumb.php?f=Logo_1.2-01.jpg&amp;width=220" decoding="async" width="220" height="210" class="mw-file-element" srcset="/w/thumb.php?f=Logo_1.2-01.jpg&amp;width=330 1.5x, /w/thumb.php?f=Logo_1.2-01.jpg&amp;width=440 2x">

also, this is a screenshot

Aklapper renamed this task from Images/thumbnails not showing to Images/thumbnails not showing on u4c.wikimedia.org.Aug 1 2024, 11:23 AM

Ibrahim.ID attached a referenced file: F56829076: scrsht202407.jpg. (Show Details)Aug 1 2024, 12:28 PM

Hi @Ibrahim.ID, Try opening this link https://u4c.wikimedia.org/w/thumb.php?f=Logo_1.2-01.jpg&width=440, and tell us what you see.

visiting that link gives me "Our servers are currently under maintenance or experiencing a technical issue" and the error below says "Error: 404, Not Found at Thu, 01 Aug 2024 15:34:26 GMT%"

Ibrahim.ID updated the task description. (Show Details)Aug 2 2024, 10:57 AM

Same as on other private wiki: T368945

Anoop edited projects, added Thumbor; removed Wikimedia-Site-requests.Aug 10 2024, 1:10 PM

Anoop changed the subtype of this task from "Task" to "Bug Report".Aug 12 2024, 10:26 PM

I suspect this is a problem with mediawiki not using the right credentials to connect to Swift when called via thumb.php. I can't find any log entries for this in logstash though so I don't have much to go on. From what I can tell by the error logs this request isn't hitting Thumbor

TheDJ subscribed.Aug 14 2024, 12:45 PM

Ibrahim.ID removed a parent task: T371452: Configuration changes for u4cwiki.Sep 10 2024, 12:11 PM

Images/thumbnails not showing on u4c.wikimedia.orgOpen, Needs TriagePublicBUG REPORTActions

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Images/thumbnails not showing on u4c.wikimedia.org
Open, Needs TriagePublicBUG REPORT
Actions