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Thumbnails from recent uploads don't render
Closed, ResolvedPublic

Description

Commons-New-Files-Missing-Thumbnails.png

A number of thumbnails are missing or broken when visiting pages on Commons that have a lot of very recently uploaded files -- such as Special:NewFiles or some of the busier WLM campaign pages (https://commons.wikimedia.org/wiki/Campaign:wlm-in). Reloading usually fixes the issue.

This seems to have been been a long standing issue, but we've not escalated it before, because it's so ephemeral. However, the new campaign features are now making this a more visible problem.

The broken thumbs show up as error 500s upon inspection in the debug console; with the response below.

This issue was reported by Erik Moeller.


<html><head><title>Error generating thumbnail</title></head>
<body>
<h1>Error generating thumbnail</h1>
<p>
Error creating thumbnail:
</p>
<!-- http://commons.wikimedia.org/w/thumb_handler.php/b/b4/Street_in_Hong_Kong.jpg/404px-Street_in_Hong_Kong.jpg
-->
<!-- mw1154 -->

</body>
</html>


Version: wmf-deployment
Severity: normal

Attached:

Details

Reference
bz54188

Related Objects

Event Timeline

bzimport raised the priority of this task from to High.Nov 22 2014, 1:51 AM
bzimport set Reference to bz54188.
bzimport added a subscriber: Unknown Object (MLST).

Getting someone with shell access to run the actual convert command (with limit.sh) on mw1154 might be a good debugging step. I suspect that host is misconfigured

  • This bug has been marked as a duplicate of bug 54045 ***
Gilles raised the priority of this task from High to Unbreak Now!.Dec 4 2014, 10:21 AM
Gilles moved this task from Untriaged to Done on the Multimedia board.
Gilles lowered the priority of this task from Unbreak Now! to High.Dec 4 2014, 11:23 AM