EQIAD: 1 VM request for OTRS
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	akosiaris
	Sep 4 2015, 3:26 PM

Description

Labs Project Tested: otrs
Site/Location: EQIAD
Number of systems: 1
Service: ticket.wikimedia.org
Networking Requirements: internal IP
Processor Requirements: 1
Memory: 4G
Disks: 25G
Other Requirements:

Details

	Subject	Repo	Branch	Lines +/-
	Introduce mendelevium to the cluster	operations/puppet	production	+16 -3
	Introduce mendelevium to the cluster	operations/dns	master	+2 -0

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Status	Assigned	Task
Invalid	None	T37717 Have one click spam button in all message views (like "zoom"/full message), not only in overview
Resolved	Matthewrbowker	T56755 Create OTRS patch for "1-click spam" disposal
Resolved	JanZerebecki	T55259 Add Forward Secrecy to all HTTPS sites
Resolved	Dzahn	T91504 SSL-config of the OTRS is outdated
Resolved	LSobanski	T122220 Enable optional two-factor authentication for OTRS
Resolved	akosiaris	T74109 Upgrade OTRS to a more recent stable release
Resolved	Dzahn	T123525 reduce amount of remaining Ubuntu 12.04 (precise) systems in production
Declined	akosiaris	T105125 upgrade iodine to jessie
Duplicate	None	T105554 move OTRS to a VM
Resolved	akosiaris	T111532 EQIAD: 1 VM request for OTRS

Event Timeline

akosiaris created this task.Sep 4 2015, 3:26 PM

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akosiaris raised the priority of this task from to Needs Triage.

akosiaris updated the task description. (Show Details)

akosiaris added projects: acl*sre-team, vm-requests.

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Restricted Application added subscribers: Matanya, Aklapper. · View Herald TranscriptSep 4 2015, 3:26 PM

akosiaris updated the task description. (Show Details)Sep 4 2015, 3:39 PM

akosiaris set Security to None.

Change 236033 had a related patch set uploaded (by Alexandros Kosiaris):
Introduce mendelevium to the cluster

https://gerrit.wikimedia.org/r/236033

gerritbot added a project: Patch-For-Review.Sep 4 2015, 3:40 PM

Krenair added a parent task: T105554: move OTRS to a VM.Sep 4 2015, 3:42 PM

Krenair added a project: Znuny.

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Restricted Application added a subscriber: Steinsplitter. · View Herald TranscriptSep 4 2015, 3:43 PM

akosiaris updated the task description. (Show Details)Sep 4 2015, 3:54 PM

Change 236035 had a related patch set uploaded (by Alexandros Kosiaris):
Introduce mendelevium to the cluster

https://gerrit.wikimedia.org/r/236035

akosiaris triaged this task as High priority.Sep 4 2015, 4:01 PM

akosiaris renamed this task from Site: 1 VM request for OTRS to EQIAD: 1 VM request for OTRS.Sep 4 2015, 4:10 PM

Are there practical implications of this for administrative maintenance of OTRS? Would this affect the server name (iodine)? Does it require a re-configuration of the Spamassassin instance currently running on iodine? When OTRS is moved to a VM, does that have implications for, say, existing syslogs/backups, or are these all carried over 1:1?

Mbch331 subscribed.Sep 4 2015, 5:23 PM

Hello,

This is for https://www.mediawiki.org/wiki/Wikimedia_Engineering/2015-16_Q1_Goals#Core_Ops_team, specifically

Investigate OTRS upgrade (from 3.2.14 to 4.0.9) and provide trial system for OTRS users

So, there are no practical implications whatsoever for the current system, and the intent is to keep it so (famous last words), unless it proves unfeasible, at which point we will evaluate the implications and communicate them clearly.

Rjd0060 subscribed.Sep 5 2015, 5:07 PM

Change 236033 merged by Alexandros Kosiaris:
Introduce mendelevium to the cluster

https://gerrit.wikimedia.org/r/236033

akosiaris mentioned this in rODNS786ec6ccdb4a: Introduce mendelevium to the cluster.Sep 8 2015, 2:27 PM

Change 236035 merged by Alexandros Kosiaris:
Introduce mendelevium to the cluster

https://gerrit.wikimedia.org/r/236035

akosiaris mentioned this in rOPUP8b9c128db3ea: Introduce mendelevium to the cluster.Sep 8 2015, 3:09 PM

Steinsplitter moved this task from Incoming to Backlog on the Znuny board.Sep 17 2015, 3:12 PM