Engage Import Issue
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	• LeanneS
	Nov 17 2015, 10:43 PM

Description

I just imported a file of donations from Engage via the Engage import in which not all of the gifts imported. The first time I tried importing, I received a blank page. The second time, I only included donations associated with the batch number that showed as incomplete when searched for in Civi. I received this message: "413 Request Entity Too Large." I tried again with just the donations I believe to be missing (~10), and still received the previous message.

For reference, I've added the files to Fundraising - Tech - Major Gifts - Engage Import. Please let me know if you have any questions! Thanks.

Related Objects

Mentioned Here: T118981: JPMorgan Import Issue

Event Timeline

• LeanneS created this task.Nov 17 2015, 10:43 PM

• LeanneS raised the priority of this task from to Needs Triage.

• LeanneS updated the task description. (Show Details)

• LeanneS added a project: Wikimedia-Fundraising-CiviCRM.

• LeanneS subscribed.

Restricted Application added subscribers: StudiesWorld, Aklapper. · View Herald TranscriptNov 17 2015, 10:43 PM

Unfortunately the issue occurred with other batch numbers as well, so there are many donations missing in Civi. The full file is in the folder with the title Wiki Individual1192015to111315.

• LeanneS triaged this task as Unbreak Now! priority.Nov 18 2015, 7:03 PM

• LeanneS added a project: Fundraising-Backlog.

• LeanneS set Security to None.

gah!

awight claimed this task.Nov 18 2015, 7:27 PM

awight moved this task from Backlog to Doing on the Fundraising Sprint X-Ray Spex board.

@LeanneS
The blank page might have been the same issue as T118981, after all.

"413", however, is a strange one. That's supposed to mean the file you're uploading is bigger than some limit, but how can that be the case? The file you have is 36K, right?

@Jgreen
Seems like the PHP upload limit is 2MB, but could you find the Apache file upload size limit for the Civi site and let us know? The manual says the default is unlimited...

@LeanneS
Please give the upload another try, it worked on staging and for reference should take about 40 seconds.

awight moved this task from Doing to Review on the Fundraising Sprint X-Ray Spex board.Nov 19 2015, 12:24 AM

@awight thanks, it appeared to import all of the remaining donations. I agree, the 413 error was strange, especially with the import that included only ~10 rows.

Pretending to have fixed it...

• DStrine moved this task from Triage to Closed Sprint Work Completed in Q2 1516 on the Fundraising-Backlog board.Nov 19 2015, 11:09 PM

• DStrine removed a project: Unplanned-Sprint-Work.Dec 15 2015, 6:26 PM

• mmodell removed a subscriber: awight.Jun 22 2017, 9:43 PM

Restricted Application added subscribers: Jay8g, TerraCodes. · View Herald TranscriptJun 22 2017, 9:43 PM

• DStrine edited projects, added Fr-tech-archived-from-FY-2015/16; removed Fundraising-Backlog.Jan 11 2018, 9:44 PM

Engage Import IssueClosed, ResolvedPublicActions

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Engage Import Issue
Closed, ResolvedPublic
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