Usually, on the top left of the "home page" of the OTRS system, called Dashboard in English, there are two tabs: Tickets and Dashboard. In the Italian OTRS "home page", these two tabs aren't there, while I would expect to have access to the Tickets and the queues from the Dashboard.
To reproduce the issue: 1) click the "Edit personal preferences" top left wheel, 2) in the Language area, select Italiano-Italian, 3) click Update, 4) click on Cruscotto (top left).
You should now see a Dashboard, with no access to the Tickets tab.
NB: The Tickets tab appears regularly when you are inside a ticket.