From today's banner test and emails we've added 4 iframe errors to the triage spreadsheet, from a range of browsers. There are probably more already in the queue, and Big English is just getting underway.
I'm not sure if this is similar to T112181: iframe not appearing for some people (confirmed modern browsers) but I will continue to triage.
If there are any adjustments we can make to the form to reduce iframe failures that would be great, but in addition to that, I would like help compiling a comprehensive list of suggestions to offer donors who get stuck here.
So far we have:
- making sure browser is up to date (old Safari and IE are known compatibility issues)
- enabling Javsacript
- disabling third party script blockers
- checking to see if a work network firewall is blocking the form
What else can we suggest to help these people donate? Is there data beyond browser/OS, mobile or desktop, URL, and browser add-ons that we can ask donors to provide to help understand this problem?