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Maniphest T288382

Difficulty uploading video file to Commons via multiple methods
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Description

Background on video file. File is 44 minutes long and encoded in VP9/Opus in a WebM container. File is approximately 1GB.

Initially I uploaded via UploadWizard. File was fully uploaded after several hours and metadata and other information were added. However, when it came time to move to depicts statements, the uploader failed and gave an unknown error.

Next I thought I would try a specialty tool, bigChunkedUpload, to create the file by direct upload to Commons page File:2021july17-wi-spa-protest.webm. However, after all chunks were uploaded, the video file failed assemble and publish.

However, bCU had left a complete webm file in my UploadStash, so I switched on the Enhanced Upload Stash js via "Further Information" button and proceeded to try to publish it that way. I tried this twice. Each time, it said it was publishing, however a hover-message would appear at the top-right saying "woah this may take a while, check back tomorrow at <file page>". Each time, it failed to publish after checking back the subsequent day.

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StatusSubtypeAssignedTask
 InvalidNoneT292954 [epic] large file uploads to commons
 ResolvedBUG REPORTNoneT288382 Difficulty uploading video file to Commons via multiple methods

Event Timeline

Gwennie-nyan created this task.Aug 6 2021, 10:31 PM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptAug 6 2021, 10:31 PM
Gwennie-nyan triaged this task as Lowest priority.Aug 6 2021, 10:33 PM
Gwennie-nyan changed the subtype of this task from "Task" to "Bug Report".
Maintenance_bot added a project: Social-Tools.Aug 6 2021, 10:45 PM
AntiCompositeNumber raised the priority of this task from Lowest to Needs Triage.Aug 6 2021, 10:50 PM
AntiCompositeNumber added a project: Commons.
AntiCompositeNumber edited projects, added Video; removed Social-Tools, Video extension.
Askeuhd subscribed.Sep 6 2021, 11:50 AM

I am experiencing this issue as well. I either get the "Unknown error" as mentioned above, or "The server did not respond within the expected time" after the Upload Wizard had begun assembling. bCU does assemble the file after a long while, but fails to publish. I cannot publish from the stash either (as per above). I have not done extensive testing but the error does seem to be specifically limited to files larger than 1,073,741,824 bytes/1 GiB.

Aklapper added a parent task: T292954: [epic] large file uploads to commons.Oct 24 2021, 10:02 AM
Yann subscribed.Oct 24 2021, 1:33 PM
Xover subscribed.Oct 31 2021, 11:11 AM

@Gwennie-nyan @Askeuhd There's been a patch applied that fixes one problem that gave symptoms exactly like those described in this task. Could you both retry the uploads you mentioned to see if they go through now?

Askeuhd added a comment.Oct 31 2021, 12:34 PM

@Xover - that sounds promising! I will test it out tonight or tomorrow at the latest. Thanks.

Askeuhd added a comment.EditedOct 31 2021, 5:44 PM

@Xover - I succesfully uploaded a 2.85 GB video using the Upload Wizard here so I'd say it is working now. Thanks a lot to everyone.

matmarex closed this task as Resolved.Nov 2 2021, 10:24 PM
matmarex subscribed.
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