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Maniphest T338309

Pre-notification received although the recurring set up is canceled in Civi - India
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CID: 34448858
Recurring created: April 6th, 2023 12:02 PM
Recurring canceled: June 1st, 2023 10:17 AM

Pre-notification received from my bank HDFC: June 4th, 2023. "HDFC Bank: Upcoming mandate set for 6/6/23 12:00 AM ,your account will be debited with Rs 12.00towards Wikimedia for Subscription for DepansumSolut.kindly maintain sufficient Balance"

Pre-notification received from PayTM: June 4th, 2023. "`Automatic payment of Rs.12 will be deducted towards Wikimedia. Kindly maintain sufficient balance. https://m.p-y.tm/UPImandates :PPBL"

dLocal Reference: F-648-129dc7ed-f5e0-475d-b973-0a7d225df244

The recurring subscription is not canceled in the PayTM app. I have not been debited for INR 12.00 til 5 pm (India time) on June 7th, 2023.

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RKumar_WMF created this task.Jun 7 2023, 11:17 AM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptJun 7 2023, 11:17 AM
AKanji-WMF moved this task from Triage to DRI Backlog on the Fundraising-Backlog board.Jun 12 2023, 8:11 PM
Cstone added a project: Fundraising Tech - Chaos Crew.Jun 13 2023, 12:25 AM
Cstone subscribed.Jun 14 2023, 12:17 AM

Things I've checked so far, civicrm_contribution_recur_id of 1516663:

The donation mentioned is cancelled in civi.

I looked in the smashpig recurring logs to see if the recurring id was there, I saw the two entries from May but there were none from June so it didn't get pulled into that flow somehow.

Cstone added a parent task: T339180: India Recurring - Post launch issues epic.Jun 15 2023, 1:14 AM
Cstone moved this task from Backlog to User Bug Backlog on the Fundraising Tech - Chaos Crew board.Jun 15 2023, 1:27 AM
Cstone added a comment.Jun 15 2023, 9:48 PM

Checked the other logs too, we have records of 175065211.5 and 175065211.6 which were in relation to the May recurring charge but nothing since May 7.

Cstone moved this task from User Bug Backlog to Blocked on the Fundraising Tech - Chaos Crew board.Jun 21 2023, 3:48 PM
Cstone added a comment.Jun 23 2023, 6:39 PM

Just an update of where this is:
Looks like we have to send ids to dlocal to cancel them on their end. Otherwise donors on the monthly plan will keep getting pre-notifications even if we aren't initiating the charge.

AKanji-WMF closed this task as Resolved.Aug 2 2023, 6:08 PM
AKanji-WMF claimed this task.
AKanji-WMF subscribed.

closing in favour of T340242: We need to list of canceled recurrings in India to send to dLocal for them to stop sending pre-notification texts to donors

Dwisehaupt moved this task from Blocked to Completed 20230801 - 20230815 on the Fundraising Tech - Chaos Crew board.Aug 14 2023, 8:04 PM
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