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[FY25-WE2.1] Research needs and opportunities around collaborative translation processes
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Description

As part of the Wiki Experiences 2 (WE2) “Encyclopedic content” objective from the annual plan, the WE2.1 key result is intended to support organizers, contributors, and institutions to increase the coverage of quality content in key topic areas.

Organizations such as the Medical Translation group have become more productive thanks to Content Translation. Similarly, content Translation is used in campaigns, wikiprojects, and University Courses and similar collaborative settings. Historically, the main focus has been to support translation needs of individual audiences, and looking closer to the specific needs of groups can have a bigger impact.

The Language and Localization team plan to expand the capabilities of Content Translation to empower communities to define and translate content to cover specific knowledge gaps. We need to learn which are the most effective ways to help translators to find the best intersection between their interests and the content needs of their communities.

Project Meta Page
Final report on Commons

Details

Due Date
Apr 18 2025, 5:00 AM

Event Timeline

leila renamed this task from Research needs and opportunities around collaborative translation processes to [FY25-WE2.1] Research needs and opportunities around collaborative translation processes.Sep 24 2024, 8:24 PM
leila triaged this task as High priority.
leila added a project: OKR-Work.
leila added a project: Epic.
leila moved this task from Backlog to Epics on the Research board.

Updates:

  • Data collection will close within a few days:
    • Completed pending organizer sessions bringing total to 9; 1 extra may take place next week
    • Completed 3 participant sessions bringing total to 8; last one scheduled for Monday and 1 extra may take place
    • Continued and completed recruitment for these last few sessions this week
  • Decision for staff interviews write up to be added to the final project report
  • Created and walked the team through a progress update with brief highlights of sessions so far
  • Continued on analysis, which is underway now

Updates:

  • All research sessions are complete
  • Currently working on analysis and beginning stages of report drafting

Updates:

  • Continued work on final report
  • Share out and discussion is scheduled on 16 April with a few folks from LPL team

Updates:

  • Created summary slide deck for results
  • Shared results with members of Language and Product Localization team this week
  • Completed some administrative work needed to wrap up work on final report
  • Worked on revising final report

Next steps:

  • T374977 will be left open until Meta project page is updated with final reporting (TBD)

Some initial notes and reflections:

  • Content Translation makes a rewarding activity achievable and satisfying for newcomers: "During in-person events, a day was often too short for participants to create an original article, and translation gave them the satisfaction of having created a full article in one day." This is also relevant in the context of explorations to make article creation more achievable for newcomers when translation is not used/possible (T392564).
  • Key motivators: "create a sense of community, fill content gaps, and allow them to contribute to an activity with a larger impact than their individual actions". As part of the explorations to improve discoverability of Custom Suggestions (T382333) we may want to incorporate the above motivators.
  • Making the impact more visible seems an area with significant space to cover: "while they [Organizers and participants] are interested in understanding their impact, they lack the resources or knowledge to do so".
  • Amplifying impact with follow-up actions seems a relevant area too: "Both participants and organizers rarely interacted with the article content post translation".
  • The limit system needs to be improved (T251887) to prevent forcing users to edit translations that are already good: "The CX tool blocked publishing despite quality translations, unless participants modified the text which was very frustrating."
  • Mobile usage: "The content translation tool was mostly used in desktop mode even on the phone". We may want to understand better why. Was recency of mobile support a factor, or some key features missing (T296994, T279064)?
    • One relevant factor for organizers to encourage the Desktop mode even on mobile is to prevent the generation of incomplete translations. The section-by-section approach used on mobile, where creating a new article is actually translating just the lead section, may not be emphasizing enough the need to continue translating more sections (or giving enough visibility to the fact there are more sections available in the source article): "they’re not aware that they haven’t completed translating the article".
  • Key activities such as list building, publicising the event seem fragmented across multiple tools which may not be offering a simple and effective solution, requiring manual effort and limiting the impact.
  • List building requires significant effort to "manually checking each article to ensure it’s good quality" (for smaller wikis even to improve the source articles first), and "coordinating with multiple editors contributing to a single list",

All sub tasks for this are now completed, and reporting has been updated.

Please note:

Thanks also to @Pginer-WMF for adding the 16 May comment with notes and reflections, and helping tie together this work and its results with other work streams and opportunities.

Thanks @Easikingarmager for this work, this has been useful in shaping next year's focus areas; thank you @Pginer-WMF for the great summary + connecting them to tasks.

I'm highlighting these 3 for @ifried; since they speak on areas that the Campaigns Product team is planning/ hopes to explore.

  • Making the impact more visible seems an area with significant space to cover: "while they [Organizers and participants] are interested in understanding their impact, they lack the resources or knowledge to do so".
  • Amplifying impact with follow-up actions seems a relevant area too: "Both participants and organizers rarely interacted with the article content post translation".
  • Key activities such as list building, publicising the event seem fragmented across multiple tools, which may not be offering a simple and effective solution, requiring manual effort and limiting the impact.

Thank you, @PWaigi-WMF! This is very helpful. I have read the report & written down some notes based on learnings that can help us with future project work. Really appreciate it!