Change 187642 had a related patch set uploaded (by Ejegg):
Add contribution tracking to Worldpay CC statement

https://gerrit.wikimedia.org/r/187642

Patch-For-Review

Change 187642 merged by jenkins-bot:
Add contribution tracking to Worldpay CC statement

https://gerrit.wikimedia.org/r/187642

Change 188679 had a related patch set uploaded (by Ejegg):
Really send NarrativeStatement1

https://gerrit.wikimedia.org/r/188679

Patch-For-Review

Change 188679 merged by jenkins-bot:
Really send NarrativeStatement1

https://gerrit.wikimedia.org/r/188679

@CCogdill_WMF have you gotten any reports that this works?

@atgo no, I haven't. I didn't work when I tested it this week. I wasn't clear on what to expect after our last interaction with WP.

Agreed @CCogdill_WMF. It was confusing. It looks like it's on our side to confirm that it's happening or not - maybe some of our international donors can see it. Perhaps we should ask some of our other testers?

I got the impression from our call that international card issuers were more likely to add the text to the statement, but even there it wasn't guaranteed.

@CCogdill_WMF have you heard anything about this working yet? I'd love to close this

I haven't @atgo, and it's supposed to work inconsistently so I'm not sure it's worth trying to track more people down to test. I'm fine to close it.

Done. Thank you!

A donor contacted us showing a screenshot of their bank statement, and it included the Worldpay transaction ID! It was very helpful to the agent solving the ticket :)

Thanks for your help, @Ejegg!