submitted support request #19650
Description
Status | Subtype | Assigned | Task | ||
---|---|---|---|---|---|
Resolved | zeljkofilipin | T94032 Things to do after Chris leaves | |||
Resolved | AndyRussG | T94192 Create Sauce Labs account for Andrew Russell Green | |||
Resolved | zeljkofilipin | T94191 Transfer the main Sauce Labs account to a generic WMF account |
Event Timeline
zfilipin
Mar 26, 4:14 PMHi, we have open sauce account, the main user is Cmcmahon_WMF. He is leaving the company and we would like to > make my account the main one. Chris has sent this mail to Amber, but we got no reply so far.
From: cmcmahon@wikimedia.org Chris McMahon
to: Amber Kaplan <amber.kaplan@saucelabs.com>,Željko Filipin <zfilipin@wikimedia.org>
Date: Tue, 17 Mar 2015 17:53:47 +0100
Subject: Change to Wikimedia Foundation SauceLabs accountHi Amber,
I have a favor to ask of you: I will be leaving the Wikimedia Foundation at
the end of this month, and I found no easy way to remove myself from the
free account that you had set up for WMF. Is that something you could do
for us?Also, I would like to introduce you to Željko Filipin, my colleague and the
point of contact for WMF into the future.Thanks again for all of the help!
-Chris
Hi Željko,
Sorry you didn't get a response from Amber. As for your request I would like to take care of this for you but unfortunately the system doesn't let us change the username of an account. (This is a legacy architectural artifact that we have to live with. It's frustrating for us too!) There are a couple of options I can recommend, but it would help me to know the answer to a couple of options:
(1) Keep username Cmcmahon_WMF as the main account, but change the e-mail address on the main account to your colleague. (Usernames are not changeable because they are the primary key in our database. This is also a common request)
(2) Cancel the Cmcmahon_WMF account, make a new account and I can move all the subaccounts from the pervious parent account to the new one.
Please let me know what you'd like to do. I'm really sorry that these are less than ideal options.
Best,
Renata
March 26, 2015, 6:41 PM
zfilipin
WikimediaHi Renata,
can you cancel Cmcmahon_WMF account and make a generic one, like WMF? Please set it's e-mail to zfilipin@wikimedia.org.
Željko
March 27, 2015, 4:02 PM
Renata Santillan
Sauce LabsHi Zeljiko,
There's already an account linked with that email: zfilipin@wikimedia.org. You can go ahead and create a new account using a different email and send me the USERNAME. I can them move all the subaccount to under that account.
Best,
Renata
March 31, 2015, 11:21 PM
zfilipin
WikimediaHi Renata,
I am waiting for our IT to create a new e-mail address. I will let you know as soon as I hear back from them.
Željko
April 8, 2015, 5:55 PM
Renata Santillan
Sauce LabsHi Zeljko,
No problem! We're ready to help when you have more information.
Best,
Renata
April 8, 2015, 10:11 PM
zfilipin
WikimediaHi Renata,
I have created a new account with username wikimedia.
Željko
April 9, 2015, 2:49 PM
Renata Santillan
Sauce LabsHi Željko,
I have moved all the accounts to be a subaccount of wikimedia. Please check it out and let me know if anything is missing.
Best,
Renata
April 15, 2015, 12:05 AM
zfilipin
WikimediaHi Renata,
everything looks fine.
Thanks!
Željko
April 15, 2015, 3:02 PM