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Flow: Resolve ambiguity from using "reply" to refer to two different actions
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Description

On a Flow topic, the term "reply" is used twice, to refer to two different actions:

  • To create a direct reply to a specific post; this reply is indented up to a certain point but in any case is attached to the specific comment to which it is a response. You perform this action by clicking the "Reply" link.
  • To add another comment to the topic that is not a response to any specific post in the topic (resulting in no indentation). You perform this action by filling out the textbox that says "Reply to [topic]".

First of all, this raises an ambiguity in how to properly respond: do I respond by filling out that text box, or clicking "reply" to reply to that individual comment? Second, if semantically posts in that box are not technically replies (in the sense they are not indented), could we use a different phrasing, like "Post to [topic]" instead of "Reply to [topic]"?

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"in any case is attached to the specific comment to which it is a response"

This is no longer true (most of the time) in the new indentation model. However, there are still two different options:

  • Posts that create diagonal tangents (this happens when you reply to a post that is not the last of the level)
  • Posts that continue the conversation vertically.

Originally, we called the first one Comment, and the second Reply. I said it would be clearer the other way around, but we ended up with Reply for both. I expect @DannyH will want to keep monitoring for a while, but this is something we could look again at in a while.

Yeah, we just released the new indentation model in the last week or so. I want to get through this "hey, something's different!" reaction phase before we make any more changes. Definitely let us know when you see examples where the indentation is making a conversation hard to participate in or understand.

In T94961#1176822, @Mattflaschen wrote:

Originally, we called the first one Comment, and the second Reply. I said it would be clearer the other way around, but we ended up with Reply for both. I expect @DannyH will want to keep monitoring for a while, but this is something we could look again at in a while.

To clarify, I think a post that creates a diagonal layer should say "Reply", and a post that goes down vertically (doesn't create a visual tangent) should say "Comment".

+1 for this. Having experienced this ambiguity for myself over the last few days, I gotta agree that having Reply and Reply mean two different things makes it hard to know what's going on. I'm sure there's good arguments against that, but I have no time to read up too much. Just my 2c as a user.