Page MenuHomePhabricator
Create Task
Maniphest T129665

Reword Team Practices Q4 Customer Satisfaction survey to avoid saying "your" TPGer
Closed, ResolvedPublic
Actions

Description

As we consider trying to serve more teams, by potentially shifting away from deep embedding and toward more lightweight engagements, it would probably be good to shift the terminology in the CSAT. Referring to "your TPGer" implies a sense of exclusive ownership which could be unhealthy, and would reinforce the desire of teams to consume all of an embedded TPGer's time.

I would be happy to propose some new wordings. It would be great to get all sentences or paragraphs containing "TPGer" in one place, so we could change them all in one shot.

It's too late to change the 2016-03 survey, but would be good to make these changes before the June version goes out.

Related Objects
Search...

Event Timeline

• ksmith created this task.Mar 11 2016, 5:53 PM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptMar 11 2016, 5:53 PM
• ksmith renamed this task from Reword Team Practices Customer Satisfaction survey to avoid the term "TPGer" to Reword Team Practices Q4 Customer Satisfaction survey to avoid the term "TPGer".Mar 16 2016, 6:04 PM
• ksmith triaged this task as Medium priority.
• ksmith moved this task from To Triage to General backlog on the Team-Practices board.
• ksmith added a project: TPG-Essential-Functions.
MBinder_WMF added a parent task: T131310: Q4 CSAT prep.Jun 9 2016, 9:29 PM
• ksmith renamed this task from Reword Team Practices Q4 Customer Satisfaction survey to avoid the term "TPGer" to Reword Team Practices Q4 Customer Satisfaction survey to avoid saying "your" TPGer.Jun 9 2016, 10:18 PM
• ksmith edited projects, added Team-Practices (This-Week); removed Team-Practices.Jun 16 2016, 9:14 PM
• ksmith claimed this task.Jun 16 2016, 10:49 PM
• ksmith reassigned this task from • ksmith to • Awjrichards.Jun 17 2016, 7:51 PM

Here are proposed changes, with an eye toward minimal/incremental change. The survey is currently very personal, focused on the individual TPGer rather than TPG support in general, so I generally kept that flavor.

In the intro paragraph, change

  • Please take time to reflect on how your "TPGer" has helped your team.

to

  • Please take time to reflect on how support from TPG has helped your team.

In the two grid question headers, change

  • my TPGer has...

to

  • the TPGer assigned to my team has...

In the open-ended questions, change

  • Is there anything else, not listed above, that your TPGer helps with?

to

  • Is there anything else, not listed above, that the TPGer assigned to your team helps with?

and

  • Do you have any other comments about your TPGer's performance?

to

  • Do you have any other comments about the performance of the TPGer assigned to your team?
• ksmith moved this task from To Do to In Progress on the Team-Practices (This-Week) board.Jun 17 2016, 7:52 PM
• Awjrichards moved this task from In Progress to Needs Review on the Team-Practices (This-Week) board.Jun 20 2016, 6:42 PM

Language updated in Q4 draft (https://docs.google.com/a/wikimedia.org/forms/d/1Mnt-iEgUkooxWD74VQElI5SbAh92eBVt3h5EqJXwhh4/edit), reassigning to @ksmith for review.

• Awjrichards reassigned this task from • Awjrichards to • ksmith.Jun 20 2016, 6:44 PM
• Awjrichards subscribed.
• ksmith moved this task from Needs Review to Done on the Team-Practices (This-Week) board.Jun 20 2016, 6:46 PM
• ggellerman closed this task as Resolved.Jun 23 2016, 9:05 PM
Content licensed under Creative Commons Attribution-ShareAlike (CC BY-SA) 4.0 unless otherwise noted; code licensed under GNU General Public License (GPL) 2.0 or later and other open source licenses. By using this site, you agree to the Terms of Use, Privacy Policy, and Code of Conduct. · Wikimedia Foundation · Privacy Policy · Code of Conduct · Terms of Use · Disclaimer · CC-BY-SA · GPL