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Specific user cannot get notifications
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Description

Hi there !
Please help, It seems like my account didn't able to receive any notifications after someone mentions or ping me on newiki and maiwiki (tested at newiki & maiwiki right now only)

Ping and Mentions but didn't received any notifications yet

  1. A - newiki
  2. B - newiki
  3. C - newiki
  4. D - maiwiki

Account

Regards,
Tulsi

Event Timeline

Restricted Application added a project: Collaboration-Team-Triage. · View Herald TranscriptMar 1 2018, 6:47 AM
Aklapper changed the task status from Open to Stalled.EditedMar 1 2018, 9:51 AM

Can you please point to specific edits / revisions, not to pages without permanent links which could get changed at any time?

Also, what are your settings under Special:Preferences#mw-prefsection-echo on those two wikis?

Tulsi_Bhagat updated the task description. (Show Details)Mar 1 2018, 10:11 AM

Can you please point to specific edits / revisions, not to pages without permanent links which could get changed at any time?
Also, what are your settings under Special:Preferences#mw-prefsection-echo on those two wikis?

Task Description updated, Added Permalink and on both the wikis the settings are already checked. Do you need Screenshots?

Aklapper changed the task status from Stalled to Open.Mar 1 2018, 11:39 AM

Thanks! Nah, let's wait with screenshots :)

In the diff, you can see {{प्रवन्धक जानकारी}}, which pings not only me but also other admins of the project (newiki) but my account didn't received any notification while other admins able to receive the notification.
The source of {{प्रवन्धक जानकारी}} can be found here.

@Tulsi_Bhagat I looked into the examples that you listed in this ticket. Your last example - here seems to be formatted incorrectly. According to https://www.mediawiki.org/wiki/Template:Reply_to#Multiple_recipients, there must be a signature and no more than five recipients should be mentioned.

Catrope added a subscriber: Catrope.EditedApr 20 2018, 10:55 PM

I looked in the database for mention notifications for @Tulsi_Bhagat on newiki, and I found a notification for B. It was marked as read about a minute after the edit (back on February 5th).

As for A, I think the reason that one didn't send a notification is because the user has a custom signature, and those are known to cause problems sometimes, see T67910: No notification when someone mentions you on a page and their signature is in a template.

As for C and D, those edits 1) added multiple sections, and 2) did not add a signature, so Echo didn't consider them to be comments. It's really frustrating that edits have to fulfill all sorts of requirements for pings to be recognized, but if that wasn't the case, every link to a user page in any context (even in a non-discussion context) would trigger a mention notification. We can't tell which pages are discussion pages and which aren't; there are many discussion pages in non-talk namespaces like the Wikipedia namespace. There's an old-ish proposal to solve this at T128535: Consider ping parser function instead of link-based mention.

Closing this task, because each of the edits reported is either an instance of an already-reported bug, or did in fact send a notification.

Catrope closed this task as Invalid.Apr 20 2018, 10:55 PM