@TSkaff if this is from an email from the email team, we can't change this. @CCogdill_WMF I'm not sure who all would need to see this.

Which email was this from? I read the title of this task and thought it was referring to a Civi TY email.

@DStrine My understanding is that the issue is from some of the auto-generated emails from Civi (not ones that the email team can edit). Such as the new Automated Recurring Restart Email.

Source: DS Feedback doc

@TSkaff do you know which ones? We could do a scan but it would be helpful if we knew with ones this was originally found in.

@krobinson says "Just FYI the link is not clickable across the board. I did some searches of replies (we have only had a handful) but the unsub link is just text."

Can she provide a sample Zendesk ticket? It should be easy enough to tell
what type of email this is.

@CCogdill_WMF Kristine cited this one: #760801, but Kristie seemed to have found it elsewhere, I'm just not sure where, so I'm looking around.

Example: Ref CiviRecen_US 582401

More examples can be found in #761358 ; #760858 ; and #760710.

In each of them the unsubscribe link in the footer is just text, and not clickable / hyperlinked.

I've confirmed these are all the newly added failed recurring emails. We'll need to address it in the data strings template for that.

I have confirmed that the html message we imported didn't have the unsubscribe link. I just need to confirm how to get that then we'll update the html_message.

Right now, I can find the unsub link in the thank_you drupal module and it's generated by a variable. I'm wondering if we ever get it in civi now.

So currently we're not including the unsubscribe link in the civi receipt /civicrm/admin/messageTemplates/add?action=update&id=29&reset=1

I just investigated and we will need url parameters to make this work, and to get those I'll have to write a custom civi function with a token.

@Eileenmcnaughton @Ejegg I'm going to pause on this until we talk to make sure I'm approaching it the best way.

Thanks all! In case I confused anyone, it seems like might just apply to the new "Automated Recurring Restart Email"--I wasn't sure about this myself until today.

Thanks TSkaff!

It looks like the acoustic emails are using a more generic link that could be put in the template.

I can't help but notice we have two unsubscribe links. Also @DStrine there's a little confusion about whether we need to wait for more feedback before updating this?

I think it will be a few weeks before we get new copy so we should add the link if it is easy. @CCogdill_WMF there is a direct link to acoustic unsubscribe and the fancy payments unsubscribe page. which one would you like?

Change 607817 had a related patch set uploaded (by Mepps; owner: Mepps):
[wikimedia/fundraising/crm@master] Edit recurring failed message template to include acoustic unsubscribe link

https://gerrit.wikimedia.org/r/607817

My patch uses the acoustic link because the fancy payments one requires data about the contribution and contact. We can discuss later today. It also won't have a mailing id unless we want to create a dummy one.

I'm fine with using the Acoustic link as long as it works for y'all in
testing.

Thanks @CCogdill_WMF!

Change 607817 merged by Eileen:
[wikimedia/fundraising/crm@master] Edit recurring failed message template to include acoustic unsubscribe link

https://gerrit.wikimedia.org/r/607817