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new way to handle session dead
Open, Needs TriagePublic

Description

For example:
payments-astropay-20220608.gz:Jun 7 07:45:49 payments1007 astropay_gateway: 119849255:119848266.3 Resultswitcher: session is dead, but the donor may have made a successful payment.
payments-astropay-20220608.gz:Jun 7 07:45:49 payments1007 astropay_gateway: 119849255:119848266.3 Displaying thank you page https://thankyou.wikipedia.org/wiki/Thank_You/en?country=IN for status dead session.

we do not want to confuse the donor that if that payment is failed, and we still display the success TY page

Event Timeline

@AnnWF Any update on this? Donor Relations is fielding several inquires around this @SHust

Can we ask donor to retry or will the new donation try would also get rejected? @AnnWF

Sharing the case below from a donor that has 4 declined attempts from 07/08 but says they saw the TY page (Ticket# 1136227) @AnnWF
Dlocal ref# 2304479015, 2304478657, 2304478508, 2304477520, 2216630235, 2216628866, and 2216626249.