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SpringerLink and Nature access does not appear to be working
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Description

We seem to have lost access to paywalled content from SpringerLink and Nature. We're in communication with them to resolve this issue - updates will be posted in this ticket.

Our access appears to have expired so we need them to renew it.

Event Timeline

I am not sure, if this is the action that is needed from me. I am anil1956 and have been on Wikipedia since 2005 or thereabouts. I edit Wikipedia very frequently and to be able to do that I need access to libraries. Yes, it is correct, that I have lost access to both Sprinter and Nature and even to Taylor & Francis. Please be kind enough to restore it for me. Thanks
~~~~ [anil1956]

As to T&F, it never was complete. E.g., we have access to this article at T&F, but not to this one.

For Taylor & Francis we only have access to content from three collections at this time, as documented here.

And I think there's a similar problem with Elsevier's ScienceDirect.

xbypass triaged this task as High priority.Aug 7 2023, 5:00 AM

It seems we are losing access to Elsevier's ScienceDirect, too

Somehow, I can access and download from Springer, but got "Bad Message 431 reason: Request Header Fields Too Large" message after click next button.

Somehow, I can access and download from Springer, but got "Bad Message 431 reason: Request Header Fields Too Large" message after click next button.

This issue can be fixed by clearing cookies from oclc.org.

It seems we are losing access to Elsevier's ScienceDirect, too

Please see T343883.

Somehow, I can access and download from Springer, but got "Bad Message 431 reason: Request Header Fields Too Large" message after click next button.

This issue can be fixed by clearing cookies from oclc.org.

Thank you, it is working.

Samwalton9-WMF claimed this task.

This is resolved.

This is resolved.

Nature is still not accessible.

I cleared cookies from oclc.org, nature.com, springernature.com, and wikipedialibrary.wmflabs.org, and also tried to access in incognito mode (i.e. no cookies, by default), and the “Access Collection” link leads to a Nature page that is unauthenticated & paywalled in all instances. Clicking “log in” results in an error. Screenshots attached.

A034028F-1FDE-4954-95A2-E93070963339.jpeg (879×1 px, 331 KB)

3B63034A-612D-4638-8F69-3A2B1C83DFCF.jpeg (723×1 px, 222 KB)

This is resolved.

Nature is still not accessible.

I cleared cookies from oclc.org, nature.com, springernature.com, and wikipedialibrary.wmflabs.org, and also tried to access in incognito mode (i.e. no cookies, by default), and the “Access Collection” link leads to a Nature page that is unauthenticated & paywalled in all instances. Clicking “log in” results in an error. Screenshots attached.

A034028F-1FDE-4954-95A2-E93070963339.jpeg (879×1 px, 331 KB)

3B63034A-612D-4638-8F69-3A2B1C83DFCF.jpeg (723×1 px, 222 KB)

Could you give some examples of content which is still paywalled for you? A quick spot check shows that I'm able to access and download content:

Screenshot 2023-08-25 at 10.23.30.png (730×2 px, 205 KB)

This is resolved.

Nature is still not accessible.

I cleared cookies from oclc.org, nature.com, springernature.com, and wikipedialibrary.wmflabs.org, and also tried to access in incognito mode (i.e. no cookies, by default), and the “Access Collection” link leads to a Nature page that is unauthenticated & paywalled in all instances. Clicking “log in” results in an error. Screenshots attached.

A034028F-1FDE-4954-95A2-E93070963339.jpeg (879×1 px, 331 KB)

3B63034A-612D-4638-8F69-3A2B1C83DFCF.jpeg (723×1 px, 222 KB)

Could you give some examples of content which is still paywalled for you? A quick spot check shows that I'm able to access and download content:

Screenshot 2023-08-25 at 10.23.30.png (730×2 px, 205 KB)

It seems that the download with Wikipedia Library link is showing up when I view a specific article—mea culpa.

Looks like all is good. 👍

I'm afraid not. All cookies deleted, I also get an error message from SpringerLink.

Screenshot 2023-08-25 at 11-57-03 Error - Springer.png (1×2 px, 535 KB)

But … I wonder whether this is related to our issue or whether springerlink.com is down completely at this time … maybe we should wait a moment …

But … I wonder whether this is related to our issue or whether springerlink.com is down completely at this time … maybe we should wait a moment …

This does look like a completely unrelated issue! Let's hope their site comes back up soon.

Indeed. Their website is back up now, and I can confirm that I can also access and download non-free content from SpringerLink. Thanks a lot for looking into this!