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Investigation Needed for Cancellation Error on Recurring Donation
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The donor from CID 21558693 asked to cancel their recurring donation which was done per usual by Amber in Civi since it was billed via Adyen. However, during the cancellation process, she saw a pop-up with an error (screenshot below).

Screenshot 2024-03-11 at 12.29.04 PM.png (122×409 px, 12 KB)

The recurring contribution tab shows the donation as canceled, however, there is no evidence of such under activities or the change log giving us the impression that the cancellation may not have been successfully processed. Additionally, the same CID is part of the auto-rescue workflow/process but this shouldn’t impede us from canceling a donation and seeing it reflected in Civi unless something isn’t working as it should, right? Can someone please look into it? Thanks team!
Screenshot 2024-03-12 at 9.59.34 AM.png (378×824 px, 41 KB)

Event Timeline

Looks like something happened when making the activity, the donation is fully cancelled though. Still looking into this.

This was due to a configuration issue, the problem was identified and solution deployed last Friday.

XenoRyet set Final Story Points to 2.
greg triaged this task as Medium priority.Mar 25 2024, 7:19 PM