Aim
Run unmoderated user testing of the IRS MVP design.
MVP design will include the "emergency@ flow" (immediate threat of harm) and the "local reporting flow" (non-emergency user conduct issues).
Research questions (user testing plan)
- Are the user flows clear and understandable to users?
- Does the UX copy clearly communicate what will happen after an incident is recorded/reported?
- Is there anything that users find confusing or frustrating?
- Is there anything missing?
Participants
- 5 participants (from screener survey shared at Wikimania)
- All are registered users who have been involved in experiencing or fighting abuse on Wikipedia or another platform.
Test format
- Remote unmoderated task-based user testing
- Conducted on Userlytics
Checklist
- Write messaging
- Write user testing protocol
- Create release form
- Send emails to participants
- Setup unmoderated user test in Userlytics