Maniphest T360986

Update Emergency@ design based on usability test findings
Closed, ResolvedPublicDesign
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Assigned To

Authored By

	JSengupta-WMF
	Mar 26 2024, 8:14 AM

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Referenced Files

	F57728045: emergency-flow-21Nov.png
	Thu, Nov 21, 11:59 AM

	F57685756: emergency-flow-6Nov.png
	Nov 6 2024, 2:41 PM

	F57562041: emergency-flow-26Sep.png
	Sep 27 2024, 11:16 AM

	F57515210: mobile-emergency-flow.png
	Sep 16 2024, 3:20 PM

	F57471352: mobile-emergency-flow.png
	Sep 6 2024, 11:33 PM

	F57465749: mobile-emergency-flow.png
	Sep 5 2024, 10:30 PM

	F56684008: Mobile - emergency flow (reporting).png
	Jul 25 2024, 10:06 PM

	F56683999: Mobile - emergency flow (discovery).png
	Jul 25 2024, 10:06 PM

Subscribers

Description

Aim

Following T364723: IRS usability test shareout with community, update designs for the 'Emergency' user flow of Incident Reporting System (IRS).

Design (updated 21 Nov)

Groups the three emergency categories under one radio button
User selects a category from a dropdown menu.
Incident report is sent to emergency@ for review

emergency-flow-21Nov.png (1×3 px, 317 KB)

Checklist

Review MTP feedback and previous design work
Talk to T&S to understand process after user submits report
Refine user flow to include UCoC info
UI design using Codex components
Review and agree on UX copy with T&S Legal

Related Objects
Search...

		Status	Subtype	Assigned	Task
		Open		None	T374105 Incident Reporting System - MVP
		Open		None	T374108 [Epic] Incident Submission for Emergencies
		Resolved	Design	KColeman-WMF	T360986 Update Emergency@ design based on usability test findings
		Resolved	Design	KColeman-WMF	T370921 Recruit participants at Wikimania for user testing IRS MVP design
		Resolved	Design	KColeman-WMF	T371684 Setup user testing of IRS MVP designs
		Resolved	Design	KColeman-WMF	T371686 Analyse results of user testing

Event Timeline

JSengupta-WMF created this task.Mar 26 2024, 8:14 AM

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptMar 26 2024, 8:14 AM

JSengupta-WMF reassigned this task from JSengupta-WMF to KColeman-WMF.May 13 2024, 9:12 AM

KColeman-WMF edited projects, added Trust and Safety Product Sprint (Sprint Melodica (Jun 3 - Jun 14)); removed Trust and Safety Product Sprint.Jun 2 2024, 10:30 PM

KColeman-WMF added a project: Incident-Reporting-System.

Restricted Application added a project: Trust and Safety Product Team. · View Herald TranscriptJun 2 2024, 10:31 PM

KColeman-WMF moved this task from Priority Backlog to In Progress on the Trust and Safety Product Sprint (Sprint Melodica (Jun 3 - Jun 14)) board.Jun 10 2024, 7:16 PM

KColeman-WMF edited projects, added Trust and Safety Product Sprint (Sprint Cajon (Jun 24 - July 5)); removed Trust and Safety Product Sprint (Sprint Melodica (Jun 3 - Jun 14)).Jun 24 2024, 9:51 PM

KColeman-WMF updated the task description. (Show Details)

KColeman-WMF moved this task from Priority Backlog to In Progress on the Trust and Safety Product Sprint (Sprint Cajon (Jun 24 - July 5)) board.Jul 11 2024, 6:39 PM

KColeman-WMF edited projects, added Trust and Safety Product Sprint (Sprint Koto (July 15 - July 26)); removed Trust and Safety Product Sprint (Sprint Cajon (Jun 24 - July 5)).Jul 11 2024, 7:33 PM

KColeman-WMF updated the task description. (Show Details)

KColeman-WMF updated the task description. (Show Details)

KColeman-WMF moved this task from Priority Backlog to In Progress on the Trust and Safety Product Sprint (Sprint Koto (July 15 - July 26)) board.Jul 22 2024, 7:59 PM

KColeman-WMF updated the task description. (Show Details)Jul 24 2024, 4:39 PM

UI design for Emergency flow

The designs below use Codex components and incorporate the following recommendations from user testing:

Clearer categories for radio buttons so that users can make a choice without confusion.
Improved messaging to set expectations that the Wikimedia Foundation emergency team will be responding.
Communicating that reports remain private to alleviate any privacy concerns.

Next steps

UX copy needs reviewing by Trust & Safety Legal team
Need to confirm that reporters are assigned an ID and whether this can be incorporated into the MVP?
Further round of unmoderated user testing

Designs

Mobile - emergency flow (discovery).png (996×1 px, 62 KB)

Mobile - emergency flow (reporting).png (1×2 px, 264 KB)

KColeman-WMF changed the task status from Open to In Progress.Jul 25 2024, 10:08 PM

KColeman-WMF updated the task description. (Show Details)

KColeman-WMF moved this task from In Progress to Needs Review on the Trust and Safety Product Sprint (Sprint Koto (July 15 - July 26)) board.

KColeman-WMF added a subscriber: Madalina.

KColeman-WMF removed a subtask: T371684: Setup user testing of IRS MVP designs.Aug 2 2024, 11:34 AM

KColeman-WMF changed the status of subtask T370921: Recruit participants at Wikimania for user testing IRS MVP design from Open to In Progress.

KColeman-WMF closed subtask T370921: Recruit participants at Wikimania for user testing IRS MVP design as Resolved.Aug 2 2024, 7:07 PM

KColeman-WMF edited projects, added Trust and Safety Product Sprint (Sprint Erhu (August 5th - August 16th)); removed Trust and Safety Product Sprint (Sprint Koto (July 15 - July 26)).Aug 5 2024, 9:36 AM

KColeman-WMF moved this task from Priority Backlog to Needs Review on the Trust and Safety Product Sprint (Sprint Erhu (August 5th - August 16th)) board.

Kbrown subscribed.Aug 8 2024, 2:50 PM

Dreamy_Jazz moved this task from Sprint Erhu (August 5th - August 16th) to Sprint Theremin (Aug 26 - Sept. 6) on the Trust and Safety Product Sprint board.Aug 27 2024, 12:33 PM

Dreamy_Jazz edited projects, added Trust and Safety Product Sprint (Sprint Theremin (Aug 26 - Sept. 6)); removed Trust and Safety Product Sprint (Sprint Erhu (August 5th - August 16th)).

Dreamy_Jazz moved this task from Priority Backlog to Needs review on the Trust and Safety Product Sprint (Sprint Theremin (Aug 26 - Sept. 6)) board.

KColeman-WMF added a parent task: T374108: [Epic] Incident Submission for Emergencies.Sep 5 2024, 10:16 PM

KColeman-WMF removed a subtask: T370924: Update non-emergency design based on usability test findings.

KColeman-WMF changed the task status from In Progress to Open.Sep 5 2024, 10:30 PM

KColeman-WMF updated the task description. (Show Details)

KColeman-WMF updated the task description. (Show Details)Sep 6 2024, 11:33 PM

kostajh edited projects, added Trust and Safety Product Sprint (Sprint Beatboxing (Sept 16-27)); removed Trust and Safety Product Sprint (Sprint Theremin (Aug 26 - Sept. 6)).Sep 16 2024, 10:16 AM

kostajh moved this task from Priority Backlog to In Progress on the Trust and Safety Product Sprint (Sprint Beatboxing (Sept 16-27)) board.Sep 16 2024, 10:20 AM

KColeman-WMF moved this task from In Progress to Needs review on the Trust and Safety Product Sprint (Sprint Beatboxing (Sept 16-27)) board.Sep 16 2024, 3:08 PM

KColeman-WMF updated the task description. (Show Details)Sep 16 2024, 3:20 PM

KColeman-WMF updated the task description. (Show Details)Sep 27 2024, 11:16 AM

Niharika edited projects, added Trust and Safety Product Sprint (Sprint Cello (Oct 7 - 18)); removed Trust and Safety Product Sprint (Sprint Beatboxing (Sept 16-27)).Oct 8 2024, 10:32 AM

Niharika moved this task from Priority Backlog to Needs review on the Trust and Safety Product Sprint (Sprint Cello (Oct 7 - 18)) board.

kostajh edited projects, added Trust and Safety Product Sprint (Sprint Accordion October 28 - November 15); removed Trust and Safety Product Sprint (Sprint Cello (Oct 7 - 18)).Oct 28 2024, 11:04 AM

kostajh moved this task from Priority Backlog to Needs review on the Trust and Safety Product Sprint (Sprint Accordion October 28 - November 15) board.

mszabo added a project: Design.Nov 5 2024, 11:36 AM

mszabo mentioned this in T379063: [Epic] Implement updated IRS emergency flow.Nov 5 2024, 11:40 AM

kostajh moved this task from Backlog to Pilot wiki release December 2024 on the Incident-Reporting-System board.Nov 6 2024, 2:08 PM

kostajh edited projects, added Incident-Reporting-System (Pilot wiki release December 2024); removed Incident-Reporting-System.

KColeman-WMF updated the task description. (Show Details)Nov 6 2024, 2:41 PM

Tchanders edited projects, added Trust and Safety Product Sprint (Sprint Gong (November 18 - December 6)); removed Trust and Safety Product Sprint (Sprint Accordion October 28 - November 15).Mon, Nov 18, 11:43 AM

Tchanders moved this task from Priority Backlog to Needs review on the Trust and Safety Product Sprint (Sprint Gong (November 18 - December 6)) board.

Copy has been reviewed and confirmed by Legal and Trust & Safety. I will resolve this task.

KColeman-WMF closed this task as Resolved.Thu, Nov 21, 12:01 PM

KColeman-WMF moved this task from Needs review to Done on the Trust and Safety Product Sprint (Sprint Gong (November 18 - December 6)) board.

mszabo moved this task from Backlog to Done / QA on the Incident-Reporting-System (Pilot wiki release December 2024) board.Thu, Dec 12, 1:16 PM