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Manually settled transactions didn't reach Civi
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Hello!

I have a ticket, #1502152, where I manually settled the donor’s donation back on July 24th, however it its still not in civi. The transaction at Adyen is 207338904.1.

I also looked at other recentish manual settlements and found two others that don’t appear to have made it into Civi:

Ticket #1506249, Transaction at Adyen 210878916.1 Manually settled on 08/06/2024 not in Civi
Ticket #1504859, Transaction at Adyen 208064132.1 Manually settled on 08/01/2024 not in Civi

Conversely, I found ticket #1503597, Transaction at Adyen 207873283.1 that was manually settled on 07/29/2024 that DID make it to Civi. So maybe some are making it?

I believe the previous phab for a similar instance was this one > https://phabricator.wikimedia.org/T344472 as we've come across some more went ahead and created a new one.

Thanks for your help! :)

Event Timeline

Just noting that for transaction # 207338904.1. This transaction had to be refunded so it can be removed from the 'needs to be in Civi list'. :)

Found above transactions still not been audit parsed, similar to this https://phabricator.wikimedia.org/T372670, seems like we failed to move the adyen audit file from incoming to complete since 0730, last succeeded one was 0729.

After re-run audit, we had this ticket closable
207338904.1 still not in civi, current status is been refunded on 8/19 and it was on 7/24 so longer than 12 days for our auto audit queue script(this time we paused audit for 1 month, usually 12 days is enough), re-run with mv back file and update log day longer then found the missing transaction, and cid:64520160
210878916.1 in civi now, cid:64419900
208064132.1 in civi now, cid:64419886

Thanks @AnnWF

Is this now fixed going forward?

As in the case of the two that weren't cancelled (cid:64419886 and cid:64419900) the donors didn't get their receipts for 3 weeks or so (one nearer 4!) and that kind of thing can lead to a lot of donor questions.

Thanks!

Sorry @krobinson I should have updated this yesterday when we moved it to done.

This bug happened due to our moving of the audit from the drupal module to the civi extension, instead of running the newest 3 files it ended up running the oldest 3 files. It is fixed now and we ran through the older files that had been missed.

Going forward it's back to running the newest 3 files (28,27, and 26) yesterday.

Awesome - thanks for confirming @Cstone :)

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