First go at creating any thumbnail fails with …
Error generating thumbnail
Could not stream the file
… but then it's generated – not sure there's anything we can do to fix that?
Jdforrester-WMF | |
Feb 6 2017, 3:58 PM |
F8574050: ThumbAdd1.png | |
Jun 29 2017, 5:55 PM |
F8574052: ThumbAdd2.png | |
Jun 29 2017, 5:55 PM |
First go at creating any thumbnail fails with …
Error generating thumbnail
Could not stream the file
… but then it's generated – not sure there's anything we can do to fix that?
I suspect this is mostly a problem with the server timing out or being overloaded with the 40mb file that James tested with - we will test aggressively with big files on the beta cluster and see if this remains an issue.
Some thoughts from our prioritization:
I haven't been able to reproduce this on beta or on my machine, even with files up to ~150MB.
That said, a thumbnail does not appear for 3D uploads. It either says "Uploaded", without displayed a thumbnail, or "The upload succeeded, but the server could not get a preview thumbnail."
It seems that thumbnails failed to load because their mime type was unknown.
Since https://gerrit.wikimedia.org/r/#/c/336454/, the mime type for STL files is accurately being detected and thumbnail generation now also works in UW.
I've tested on my local machine with bin & plain stl files, from 11K to 40M+, and thumbnails seemed to generate just fine for all of them.
Hello, just checking on a few things. I believe that I have reproduced the issue on Beta.
Steps:
Pic 1
We believe we have a fix for the root cause, possibly some time this week. Heads up, @ABorbaWMF.
Should be done, but can't be tested until completing T170444: On beta commons, thumbnailing of 3D files is broken still