For the CP and DMCA takedown tools (T167187) we want to log takedown requests in an WMF Salesforce database (in addition to submitting the data to the appropriate third-party organizations.)
This data is currently being stored in LCA Tools directly. T&S does maintain a Salesforce database for Operations-related records that could be used for this.
| Status | Subtype | Assigned | Task | ||
|---|---|---|---|---|---|
| Duplicate | None | T167184 Make requested changes to Support & Safety tools | |||
| Resolved | None | T167187 Epic ⚡️ : Implement DMCA and CP takedown report tools | |||
| Stalled | None | T169880 Push takedown tools data to Salesforce | |||
| Open | None | T169543 Set up / identify Salesforce database for takedown tools |
This is going to be slightly stalled for a short time, the salesforce instance is still having it's final setup because we've been transferring over all of our data from Sugar. It should be done and available to be dealt with later this week. I'll see if I can scrounge up documentation to help in the meanwhile too :)
For testing purposes, I'd say just log it to a local file or something. There's other parts to be built so I don't believe this is a blocker for the tool. @dbaratt can correct me if I'm wrong here.
@Niharika correct, not a blocker. Just wanted to get the ball rolling on it. :) The data is being stored in a local SQL anyways.
James will get David credentials (likely shared credentials) for Salesforce to create the database.
I think the idea was to have the data posted to Salesforce when entered into the takedown tools. Is that still needed / wanted?
I believe so ... I'm not super familiar with what the plans were. Maybe @JanWMF has an idea?
Thank you both. Yes, this is still desirable because both Legal and Trust and Safety will continue to use SalesForce for such purposes as we go into the organization's medium-term plan. So the use case remains stable and its volume is growing.
Assuming that a short time is not three years, hence boldly resetting status. :) (Feel free to update / correct.)
Note that T&S no longer handles CSE through this tool so this would be for DMCA tracking only (T227715). We track CSE in a different way (also on Salesforce).