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Add the 'Need Help?' Link to the Block Message drawer
Open, Needs TriagePublic5 Story Points

Description

Add the 'Need Help?' link to the Block message as described in T165535: Block notices on mobile web for logged-in users provide insufficient information about the block

Acceptance criteria

We will customize it on ENWP to https://en.m.wikipedia.org/w/index.php?title=Help:I_have_been_blocked

Mockup

Event Timeline

dbarratt created this task.Apr 26 2018, 3:17 PM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptApr 26 2018, 3:17 PM
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dbarratt set the point value for this task to 5.Apr 26 2018, 3:29 PM
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dbarratt removed dbarratt as the assignee of this task.May 8 2018, 2:34 PM
TBolliger claimed this task.May 9 2018, 6:57 PM
TBolliger moved this task from Cards ready for development to Blocked on the Anti-Harassment board.
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We need to decide how much work we (AHT) want to do in regards to curating the list, vs. putting on admins. Also, do we want a global fallback?

I looked at the top 20 wikis that set the most blocks. I think we should re-think this ticket.

A few wikis have help or project pages dedicated to blocked users, some have a section on the block policy, but nearly all have instructions on the MediaWiki:Blockedtext message which to the blocked user when they attempt to edit on desktop. I think the 'Need help?' link should emulate this message.

I think we should make a new page — customizable by local wikis, if they so wish — that instructs the user to write an appeal on their own talk page (if possible), email the admin who blocked them (if possible) and read the wiki's block policy.

Vvjjkkii renamed this task from Add the 'Need Help?' Link to the Block Message drawer to e5daaaaaaa.Jul 1 2018, 1:13 AM
Vvjjkkii removed TBolliger as the assignee of this task.
Vvjjkkii triaged this task as High priority.
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CommunityTechBot renamed this task from e5daaaaaaa to Add the 'Need Help?' Link to the Block Message drawer.Jul 2 2018, 4:36 PM
CommunityTechBot assigned this task to TBolliger.
CommunityTechBot raised the priority of this task from High to Needs Triage.
CommunityTechBot set the point value for this task to 5.
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CommunityTechBot added a subscriber: Aklapper.