A French donor cid=27543831 has a recurring donation of EUR 3.00 that's processed twice, 4000623881 and 4000291375. At the Ingenico console these donations appear as $3.45 USD. This donor has reported a bank fee being applied to each donation.
Is it possible that a currency conversion is happening somewhere it ought not?
| Subject | Repo | Branch | Lines +/- | |
|---|---|---|---|---|
| SmashPig recurring: charge in original currency | wikimedia/fundraising/crm | master | +119 -25 |
| Status | Subtype | Assigned | Task | ||
|---|---|---|---|---|---|
| Resolved | Ejegg | T210473 Ingenico refunds in mismatched currency | |||
| Resolved | Ejegg | T211024 currency mismatch between Ingenico Connect & Civi |
We have another case, recurring Ingenico invoice 60745094.2|recur-1544573356
We need to refund the second payment, as it was not intended to be recurring.
Civi says Source = GBP 2.00
Ingenico says Order and Req Amount = $2.62 USD
Which value should we refund at the console?
Oh darn, it looks like we're using the converted (USD) amount for recurring payments in the new Ingenico API. I'll switch that over ASAP to use the original currency.
Change 482841 had a related patch set uploaded (by Ejegg; owner: Ejegg):
[wikimedia/fundraising/crm@master] SmashPig recurring: charge in original currency
Change 482841 merged by jenkins-bot:
[wikimedia/fundraising/crm@master] SmashPig recurring: charge in original currency
Verified with payment 4000928094 - initiated in DKK, but the December payment was in USD. The January payment was (correctly) in DKK again.
Oops @Eileenmcnaughton , they DO have the same root cause! So, for this issue, we were charging people's recurring donations in USD but recording the contribution as though we had charged them in the original currency. I'll see what I can do to fix the contribution records (so they reflect the reality that we charged people in USD for a month or two).
Then we can re-queue the refunds.
@Ejegg have we tidied this up in civi? Otherwise we should create a separate ticket for that work.