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currency mismatch between Ingenico Connect & Civi
Closed, ResolvedPublic2 Estimated Story Points


A French donor cid=27543831 has a recurring donation of EUR 3.00 that's processed twice, 4000623881 and 4000291375. At the Ingenico console these donations appear as $3.45 USD. This donor has reported a bank fee being applied to each donation.

Is it possible that a currency conversion is happening somewhere it ought not?

Event Timeline

MBeat33 triaged this task as High priority.Dec 14 2018, 4:25 PM

We have another case, recurring Ingenico invoice 60745094.2|recur-1544573356

We need to refund the second payment, as it was not intended to be recurring.
Civi says Source = GBP 2.00
Ingenico says Order and Req Amount = $2.62 USD

Which value should we refund at the console?

Oh darn, it looks like we're using the converted (USD) amount for recurring payments in the new Ingenico API. I'll switch that over ASAP to use the original currency.

Change 482841 had a related patch set uploaded (by Ejegg; owner: Ejegg):
[wikimedia/fundraising/crm@master] SmashPig recurring: charge in original currency

Change 482841 merged by jenkins-bot:
[wikimedia/fundraising/crm@master] SmashPig recurring: charge in original currency

@Eileenmcnaughton No, I think these are actually separate issues.

Verified with payment 4000928094 - initiated in DKK, but the December payment was in USD. The January payment was (correctly) in DKK again.

Oops @Eileenmcnaughton , they DO have the same root cause! So, for this issue, we were charging people's recurring donations in USD but recording the contribution as though we had charged them in the original currency. I'll see what I can do to fix the contribution records (so they reflect the reality that we charged people in USD for a month or two).

Then we can re-queue the refunds.

@Ejegg have we tidied this up in civi? Otherwise we should create a separate ticket for that work.

Yes @mepps, we did tidy this up in Civi - the patch to do that was attached to T210473

Ejegg set the point value for this task to 2.Jul 5 2019, 1:22 AM