Background and hypothesis

We currently don’t have a good way to measure how volunteers feel or what they’ve experienced. The Trust and Safety team is looking to measure our communities’ perception of safety. Right now we need to make product decisions based mainly on anecdotal evidence and gut feeling.

Being able to measure safety perception across Wikimedia projects will be a step forward in understanding the needs and experiences of our users.

Jobs to be done

When I log into a Wikimedia project I want to be able to express anonymously, privately and safely if I am feeling safe/unsafe while I contribute to said project so I can share my feedback to the Trust and Safety team and enable the Foundation gain a greater understanding of my experience and provide better support and tools when necessary.

Proposal

A logged in user opens a Wikipedia page

While reading the page they notice the Safety Survey. They can dismiss the survey via the close "x" button. They can reply the survey "Yes" or "No" or "I'm not sure". They can open additional information about the survey via the "Read more" and "privacy statement" links.

If they reply the survey a thank you message is displayed with additional linked resources. They can open these resources or dismiss the thank you message via the close "x" button.

Prep work

T291566: Investigate existing research on in-product communication and/or survey

Core tasks

T291567: Align QuickSurvey design to the Wikimedia Design Style Guide
T294127: Investigate potential outcomes of an in-product survey about safety

Sub tasks

T184760: It should be easy to make a microsurvey question go away, without answering it
T294331: [SPIKE] Context aware text in survey based on the project where it's hosted
T294354: SPIKE [38hrs] Display an info pop-up button next to the survey question