@Prtksxna: We thought of a handful of ways that this (error?) state could be handled during today's AHT: Estimation & Planning meeting;

1. We display all properties but as Not available
2. We display an error message
3. We don't show the tool for users without one of these access levels
4. …

We were wondering if you could weigh in on this.

In T295902#7511052, @phuedx wrote:

2. We display an error message

We could do this and use the popup error state here.

3. We don't show the tool for users without one of these access levels

It would make sense to not show the tool to those who don't have access to it. But I'd like to understand when this would happen, ie, how did the user activate the tool in the first place? Would this happen when they once had access and then it was revoked. So the tool is active (from before) but they don't have the correct right anymore. In that case it might be better to show an error.

In T295902#7531336, @Prtksxna wrote:

In T295902#7511052, @phuedx wrote:

2. We display an error message

We could do this and use the popup error state here.

Thanks! I'll update the task's description.

3. We don't show the tool for users without one of these access levels

But I'd like to understand when this would happen, ie, how did the user activate the tool in the first place? Would this happen when they once had access and then it was revoked. So the tool is active (from before) but they don't have the correct right anymore. In that case it might be better to show an error.

This is very much a consequence of misconfiguration by us rather than user error. That said, it's not inconceivable that something like this could occur in the future, given that we're not in total control of the configuration.

In T295902#7531486, @phuedx wrote:

This is very much a consequence of misconfiguration by us rather than user error. That said, it's not inconceivable that something like this could occur in the future, given that we're not in total control of the configuration.

Thanks, understood.

Could you help me think through this a bit? If the user once had access that was somehow revoked we'd like them to see the info icon and the subsequent error message (because something used to work and now it doesn't). On the other hand, if they never had access they should never see the info icon (because nothing ever changed for them). Is that a sensible way to think about this? @phuedx

In T295902#7552167, @Prtksxna wrote:

In T295902#7531486, @phuedx wrote:

If the user once had access that was somehow revoked we'd like them to see the info icon and the subsequent error message (because something used to work and now it doesn't).

It might help not to think of this as a revocation for a particular user. Rather, the user has access and, as a result of misconfiguration, still has access (insofar as they've still have the correct user preferences set) but not the correct rights to use the tool.

On the other hand, if they never had access they should never see the info icon (because nothing ever changed for them). Is that a sensible way to think about this?

Yes.

I understand now. Thanks @phuedx !

@Prtksxna The design ask around this has changed since this ticket was written. It currently shows all fields but shows "No access." Does this look good? If so can we close this ticket out?

@STran and what happens when they go to the contribs page? Does it load the box with all the headings and No access too?

This is definitely a graceful fallback, but is this combination of permissions common, or is it more of an error? What kind of user would end up seeing this?

Met with @STran and got some answers

In T295902#8169414, @Prtksxna wrote:

@STran and what happens when they go to the contribs page? Does it load the box with all the headings and No access too?

Yes, the contribs page loads as normal with No access under all headings.

This is definitely a graceful fallback, but is this combination of permissions common, or is it more of an error? What kind of user would end up seeing this?

Some misconfigured groups would see this. It wouldn't be a normal state.

Hey @STran, I've added the designs, could you update the error message, making it clearer why this is happening and how one could solve it? (talk to admin? or the person who configured the wiki?)

Declined because users do now see useful information with only the ipinfo right: