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Positive reinforcement: User research to understand positive feedback and incentives to newcomer contribution
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Description

As part of the Growth team's work to increase the retention of newcomers who start editing, we want to validate and add to our initial design explorations and hypothesis into feedback and incentives that may motivate new editors to keep editing.

This study aims to better understand positive feedback and incentives to newcomer contribution and whether there are leading similarities and differences across newcomers in different languages that use our Growth features.

The study will largely comprise of two sections:
(i) A moderated interview
(ii) User reactions and feedback when review of initial design explorations.

Steps/Actions

Some of the following may be broken into subtasks

  • Research plan
  • Contact language vendors for participants in study languages
  • Create survey with legal clearance for recruiting participants
  • Send a Mass Message to recruit participants (T308782)
  • Prepare mocks in different study languages for use in the study (T307992)
  • Test report with recommendations

Event Timeline

MRaishWMF updated the task description. (Show Details)
Trizek-WMF subscribed.

Has the mass-messages campaign been successful?

@Trizek-WMF sorry for the delay. As far as I can tell, the mass message campaign was not successful, and did not result in any survey responses (or responses via other avenues mentioned in the recruitment message).

One possible reason is that the usernames that we used were sampled based on wikimail being enabled, which might not overlap with users having a verified email. I'll be interested to attempt this recruitment avenue in the future with a different combination of criteria, but for this round it appears that the combination of (a) <6 months tenure; (b) enabled wikimail; (c) account created in the target wiki; and (d) account not blocked in target wiki may have been too narrow.

KStoller-WMF closed this task as Resolved.EditedAug 12 2022, 8:45 PM
KStoller-WMF updated the task description. (Show Details)
KStoller-WMF added a subscriber: Mraish.

Final Test Report with Recommendations was delivered, so I think we can consider this complete. Thanks @MRaishWMF ! (Feel free to reopen if you don't agree!)