Consolidation and tracking of automated email alerts improvements across services
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	andrea.denisse
	Mar 25 2024, 3:16 PM

Description

In our ongoing efforts to enhance the reliability and standards compliance of our automated email alerts, this task serves as a central hub to coordinate, track, and document the progress across multiple related tasks.

The primary purpose of this task is to identify and consolidate automated email alerts, so the different SRE teams ensure compliance with RFC 3834 by adding the 'Auto-Submitted: auto-generated' header on the emails generated by the services they own.

This initiative is in response to observed issues with automated responses, notably the Gmail vacation responder's unnecessary replies to automated emails, indicating a broader need for compliance and improvement.

Objectives:

Track Automated Email Improvements: This task will act as a central point for managing related subtasks to improve automated email standards.
RFC Compliance: We will work to ensure all automated emails include the 'Auto-Submitted: auto-generated' header, preventing unnecessary responses like the Gmail vacation responder issue.
Inventory and Documentation: A comprehensive inventory of automated emails will help track RFC 3834 compliance and prioritize fixes.

Related Tasks:

Inventory:

Non-Compliant Email Subjects:
(List of automated email subjects lacking the header)

Fail event on /dev/md1:centrallog1002
INFRINGING WEBSITE CONTENT (WASHLET) - Toto Ltd. - https://en.wiktionary.org/wiki/washlet
Cron <isaacj@stat1008> sudo -u analytics-privatedata kerberos-run-command analytics-privatedata /home/isaacj/public_se_referrals/update_data.sh
WMDE Banner impressions
exim paniclog on mw2405.codfw.wmnet has non-zero size
Cron <isaacj@stat1008> sudo -u analytics-privatedata kerberos-run-command analytics-privatedata /home/isaacj/plugin/extract_daily_wprov.sh

Related Objects
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Status	Subtype	Assigned	Task
Open		None	T360902 Consolidation and tracking of automated email alerts improvements across services
Resolved		andrea.denisse	T347850 Alertmanager: add Auto-Submitted: auto-generated header to emails
Resolved		ayounsi	T347835 Add Auto-Submitted: auto-generated header to emails sent by scripts
Open		None	T326608 Gmail vacation responder sends replies to watchlist notification emails
Open	Feature	None	T18799 Mail sent out by MediaWiki should have the Auto-Submitted header set to 'auto-generated' (RFC 3834)
Open		jhathaway	T347831 Exim: add lists and auto-generated headers

Event Timeline

andrea.denisse created this task.Mar 25 2024, 3:16 PM

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptMar 25 2024, 3:16 PM

andrea.denisse added subtasks: T347850: Alertmanager: add Auto-Submitted: auto-generated header to emails, T347835: Add Auto-Submitted: auto-generated header to emails sent by scripts, T326608: Gmail vacation responder sends replies to watchlist notification emails, T18799: Mail sent out by MediaWiki should have the Auto-Submitted header set to 'auto-generated' (RFC 3834).Mar 25 2024, 3:19 PM

andrea.denisse added projects: SRE, MediaWiki-Email, Observability-Alerting.

andrea.denisse updated the task description. (Show Details)Mar 25 2024, 3:24 PM

andrea.denisse added a subtask: T347831: Exim: add lists and auto-generated headers.

andrea.denisse removed a project: Observability-Alerting.Mar 25 2024, 3:28 PM

andrea.denisse updated the task description. (Show Details)Mar 25 2024, 4:43 PM

andrea.denisse updated the task description. (Show Details)Mar 25 2024, 8:58 PM

andrea.denisse updated the task description. (Show Details)Mar 25 2024, 9:20 PM

andrea.denisse updated the task description. (Show Details)Mar 25 2024, 10:30 PM

jcrespo added projects: Infrastructure-Foundations, observability.Mar 26 2024, 10:22 AM

andrea.denisse updated the task description. (Show Details)Mar 27 2024, 4:53 PM

I'm removing the observability tag because directly addressing emails generated by services owned by other teams falls outside the scope of the observability team.

andrea.denisse updated the task description. (Show Details)Mar 28 2024, 12:11 AM

andrea.denisse updated the task description. (Show Details)Mar 28 2024, 12:14 AM

joanna_borun removed a project: Infrastructure-Foundations.Mon, Apr 8, 2:30 PM

MoritzMuehlenhoff triaged this task as Medium priority.Tue, Apr 9, 7:04 AM

BTullis subscribed.Wed, Apr 10, 8:51 AM

Which teams should be added?

In T360902#9737489, @BCornwall wrote:

Which teams should be added?

relevant subtasks should be created for the various system/tools generating the emails and the teams responsible for those should be added to them. generic overarching tasks like this that end up with every team tag getting added to them don't really help and add to the confusion.

BCornwall removed a project: SRE.Tue, Apr 23, 8:14 PM

This task does not seem to have anything to do with email handling internals in MediaWiki?

I'm re-adding o11y then because the overarching goal is for them while the subtasks are relevant for whichever teams they are destined.

I'm removing the observability tag because directly addressing emails generated by services owned by other teams falls outside the scope of the observability team.

I also don't think that the overarching goal is for o11y but to service owners as that would benefit all of the SRE team. :)

Aklapper added projects: Infrastructure-Foundations, Mail.Fri, Apr 26, 11:41 AM

Consolidation and tracking of automated email alerts improvements across servicesOpen, MediumPublicActions