As mentioned in T246679, this task is about analyzing the "Workflow engagement metrics" below in order to help answer the following questions:
- Are people are having success using the feature?
- Are people using the tool in ways that negatively impact the experience of others?
Answering the questions above will help us determine whether we need to make changes to the workflow beyond those already planned for V2.0: T235593.
Work on this task can begin 2-3 weeks after v1.0 is deployed as an opt-out user Preference (read: after T249394 is resolved).
Open questions
- How long after T245794 is resolved should this analysis happen?
- We are planning for this work to begin 2-3 weeks after T249394 is resolved.
- Is additional instrumentation needed to calculate the % of comments posted using the Replying workflow that are reverted?
- No. See: T247138#6011729
- Is additional instrumentation needed to calculate the # of people blocked after posting a reply using DiscussionTools?
- No. See: T247138#6020422
- Is additional instrumentation needed to calculate the % of comments posted using Replying workflow that are made in "good faith"?
- Potentially. If it additional instrumentation is required we are not going to prioritize adding it at this time. See: T247138#6006735.
Workflow engagement metrics
This section outlines the information that will help the team decide whether the tool should be deployed to more people and whether changes should be made to the workflow beyond those already planned for V2.0.
1. Are people publishing the replies they start?
- % of people who click reply AND who start typing a comment
- % of people who start typing a comment AND who publish their comment to page
2. Are people abandoning the replies they start?
- % of people who start typing a comment AND who actively abandon their comment
3. Are people satisfied with the feature?
- % of people who publish at least one comment and turn off DiscussionTools in Beta Features
- Of the people who have made at least 1 edit with the Replying workflow, the % of people who posted 1, 2-5, 5-10 and 10+ comments
4. Are people posting disruptive comments?
- % of comments posted using Replying workflow that are reverted
- # of people blocked after posting a reply using DiscussionTools
- % of comments posted using Replying workflow that are made in good faith
Done
- Analysis is completed that contains the "Workflow engagement metrics" listed above